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Help Nexus 4 - 3G keeps locking - Three UK

J

johnrs

Lurker
Hi

I am hoping that someone might be able to offer some help with a problem I have.

I have recently brought a Nexus 4 (first Android phone) and I am having a problem. Basically anything from 30 minutes to a few hours and my 3G will lockup/freeze. I only noticed it the other day as the H on the signal meter had gone. At first I put this down to bad reception or problems with Three. After about 15 minutes I decided to turned the N4 off and back on and all was OK. A little later it happened again, and again. Yesterday I did a reset & restore and everything seemed ok, but this morning 3G has frozen and I had to power off and back on. Took me 20 minutes to get to work and the same happened again.

I tried calling my mobile it would just ring out, but nothing displayed on my N4. I tried to call my desktop phone from my N4 and the Contacts App stopped responding and also another process stopped (cannot remember what it was) but assume they have restarted and its working again.

Does this look like a faulty phone ? or is there a way to down the current firmware are reset

Thanks for taking a look and hope you can help

John
 
Only way to find out would be to put your sim card in another phone and see if you get the same problems. I am on 3 uk and haven't had this problem.
 
Yes this sounds like a faulty handset, where did you get it from? from the play store? if you got it from a shop then take it back, if you got it from the play store then contact them, I would think that there would be a fairly long wait for a new one though, unless they hold a percentage back for this reason.

As you have only just got the phone you are entitled to a new replacement unless there is something in the terms and conditions when you signed up assuming you got it from the play store.

Good luck
 
Thanks both of you for your replies.

Have have got another sim that I can pop into the N4 over the weekend and see what happens. If it does it again over the weekend I will take it back on Monday

John
 
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