Help No 3G/4G service?

[callmecolt]

Everyone,

I woke up this morning and noticed my phone had no 4G or 3G service. I've gone all day without it thinking it may have been a network issue. No one else is having this problem that I know, so it must be my phone. I've tried a restart, battery pull, and a factory reset. No luck. The only thing that happened to the phone before this was it took a decent fall. I still get the 1x service and can get data, but very slow. Has anyone else had this issue?

Thanks.

 

[Rukbat]

I'm guessing that the fall did one of two things. It either damaged the high speed radio (expensive) or it knocked the antenna out alignment (cheap). Wither one could be done by just a hard tap on a wooden table.

 

[JKH62]

I lost 4G connectivity twice and both times it was a bad SIM card. Went to the Vz store and they swapped it out (free) and back in action. I still had 3G though.

 

[rjglenn]

If you are the original owner and the phone is on the line it was purchased for then it's still under warranty. Since you have already done everything that they will have you do to trouble shoot it. Jump through the hoops, get a working replacement. I'd specifically not mention anything about it falling. It's supposed to be a rugged phone but their guidelines are the same across all makes & models.

When the phone fell it may have had a weak solder joint that broke loose from the fall. Clearly a manufacturer defect yet your claim would likely be denied because of the fall.

 

[callmecolt]

Thanks everyone. I tried to go to the store and told them it just stopped working. They tried to replace the SIM with no luck. Since the phone would not get data service, the new SIM would not even activate! I'm stuck now with a phone that wont call! Luckily, I still have my old Commando, and activated that until the new one arrives.

I didn't mention the fall at all, just played dumb. "Umm, my phone won't load Facebook!"

The Commando 4G is definitely not as rugged as it's older brother.

Again, thank you for all the feedback everyone.

 

[callmecolt]

Got my replacement phone and am back up and running. The camera on this phone seems to work much better than the last. Wonder if something was wrong with that and I didn't know it?