Help No APN Configured

[J,urray75]

Hi All,
New to the Captivate (13 days). Yesterday, I had my first major issue. I can no longer connect to Cellular Data (wifi works fine).

I've called AT&T, and been through the 2-hour ringer; they tried everything, and concluded it is a HW issue and I need to return the phone. Not ready to give up yet.

Symptoms:
(a) Cannot connect to internet over cellular, but wifi is fine
(b) Quick Settings APP says "No APN configured"

I've tried everything I could find on the net, including:
Resetting APN to default
APN Backup & Restore (cannot find anything wrong in the backup file)
Other APN on/off apps
Reset the phone (via menus, not via the other way on CapFaq)
CapFaq (did not see anything relevant to this issue, but I might have missed it

Any other ideas? I'm stuck with the phone on vacation & cannot return to the store for 10 days, so I'm willing to try some things...

FYI - never been unlocked / rooted.

Thanks,
Jason

 

[NorCal Einstein]

Have you tried manually inputting the APN settings?

 

[NorCal Einstein]

In case you don't have the APN settings:

Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:WAP@CINGULARGPRS.COM
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: MMS and Internet
Auth Type: none

 

[CAZ]

I had the same problem today, but turned out to be an app issue. I had ExtendedControls app loaded and running. I then decided to delete the app as it duplicated several features on another one. I deleted it not knowing I had the 2G/3G toggle and Date toggle turned off. I could not find anyway to get it turned back on. I looked at the APN settings and compared them to what NorCal Eistien had and noticed "extendedcontrols" in a couple of the entries. It didn't register right away, but when it did I reinstalled the app, added the two toggles, turned them on and deleted the app again. Glad I found a solution and did not have to call ATT support and waste my time with them. Anyway, might it be an app issue you have? Good luck it resolving your problem.

 

[J,urray75]

Thanks - I'll try both of these. Incidentally, I did find that there is no AT&T data service where I am on vacation this week. Of course, AT&T did not mention this when I was on the phone with them.

If I turn Data Roaming on, I get data...

With these two clues, I suspect that I do not actually have an issue, and once I return back to an AT&T covered area, I'll have data again.

If not, I'll definitey try these 2 suggestions.