Help No Picture from Front Facing Camera

[grossie]

I've had my TB a few weeks now and I've never tried to use the ffc before. Tonight I tried to skype and couldn't get it to work. Funny, I thought. So then I try to use the camera app, I select the secondary camera and I get no picture at all, just a black screen. Anyone know if I'm doing something wrong, or do I have to go swap out the phone? I've tried clearing the data without success. Any ideas would be appreciated.

 

[moondrius]

You probably have a dead front camera. I would see if you can get it swapped.

 

[grossie]

Thanks moon, I'm afraid you may be right. Dammit, I'm rooted, which means I'm going to have to unroot, then go through the pain again.

Anybody else have any ideas?

 

[moondrius]

You could try returning to stock and see if for some reason there is a problem with whatever rom you have installed. Probably not a bad idea since you will need to go back to stock to return it anyway.

 

[grossie]

I'm on the stock rom, just have modified a few things (turning off bloatware etc...). I just got off the phone with level 2 support. She wants me to do a factory data reset, which will be very painful but I might have to do. I certainly will try that before doing the swap. At least the unroot is made easier by this. Now to figure out exactly how a recovery would work so I don't lose all my customization!

 

[grossie]

Followup: I did the factory reset, no luck. I'm going to call shortly to get my replacement sent. Bummer. The good news of all this is that I learned the process for creating a nandroid and I successfully re-rooted and restored my nandroid after the factory reset. My phone is exactly the same now as when I started this process about 2 hours ago. Sadly that means the FFC still doesn't work. Grrrrrr....