Help No sound with email arrivals

[Raistlin1158]

I have a HTC Desire HD and when emails or texts arrive I do not get and sound.
I have checked the volumes in set up but it still doesn't work.

Any help would be appreciated

 

[coinstar]

I have a HTC Desire HD and when emails or texts arrive I do not get and sound.
I have checked the volumes in set up but it still doesn't work.

Any help would be appreciated

Did you update? What's your software version?

 

[Raistlin1158]

The software verson is 1.40.61.2 just as it came from Orange, I phoned them but they know less than I do

 

[john_g]

The software verson is 1.40.61.2 just as it came from Orange, I phoned them but they know less than I do

That's an odd version number! My phone is on Orange but is unbranded, so that might be the difference. My firmware (the latest) is what is being discussed elsewhere on this forum: 1.72.405.3

 

[Raistlin1158]

Any clues on what I should be looking for ?

 

[brain82]

I have a HTC Desire HD and when emails or texts arrive I do not get and sound.
I have checked the volumes in set up but it still doesn't work.

Any help would be appreciated

Go to the mail client ->Menu ->Settings->Notification Settings make sure "Notification Sound" is checked.

 

[Jakey T]

Just to add to this, I was having the same problem but couldn't get into the e-mail settings to make sure that the notification sound was selected. After messing around for a while I realised that if you have more than one e-mail account then you can't access the settings if you have all your accounts open, you can only access the settings for each account on its own. So you have to open each account one at a time and change the settings like that.

I hope someone finds this useful, I know it seems kind of obvious but I was confused for quite sometime before I worked it out!