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Help Not connected as multimedia device

frankule

Lurker
Recently when I plug my phone into my laptop I dont get the "Connected as multimedia device." Im unable to browse my files/pics/music.. Ive tried updating my pc drivers (one suggestion i found) but it didnt help.

Suggestions?
Thanks.
 
Heres some off top head troubleshooting tips:

1 Take out sd card,plug phone in and insert sd card. Trying popping in out as well when connected.

2 Try different port on pc. Or on other pc.

3 Could be cable related, you using same cord? Does it charge in pc? You using the stock cable? Sometimes different phones cables and 3rd party ones can be issue.

4 When re-installing drivers did you uninstall then reboot than install new drivers?
 
Heres some off top head troubleshooting tips:

1 Take out sd card,plug phone in and insert sd card. Trying popping in out as well when connected.

-Tried it. Nothing.

2 Try different port on pc. Or on other pc.
-Tried all of my ports and also on my wifes pc.

3 Could be cable related, you using same cord? Does it charge in pc? You using the stock cable? Sometimes different phones cables and 3rd party ones can be issue.
- My original cable broke. I am using 3rd party ones and havent had any problems until now. I tried a few of the ones I have, even ones fresh out of the package. No luck.

4 When re-installing drivers did you uninstall then reboot than install new drivers?
- Yup.

It does charge fine when plugged in, just wont get a data connection...
 
hmm ive seen threads dealing with your issue on 4.3 gonna search see if any fix became available. maybe theres an option in settings
 
couple things i found direct quotes from threads

open the dial pad and dial *#0808#
then under Qualcomm USB or USB settings it should be on MTP or MTP+ADB


Unplug phone from PC.
Enable Developer Options:
MENU>SETTINGS>ABOUT PHONE>
Scroll down to the "greyed out" "BUILD NUMBER"
and tap it 5 times (possibly 7), you will see little
alerts telling you how many more times to tap.
Now go back to:
MENU>SETTINGS>DEVELOPER OPTIONS should be visible now!
Under developer options settings, check the box "USB DEBUGGING"
Next download the Samsung Galaxy USB drivers onto
your PC.
Download Center: Download Software, Firmware, Drivers & Manuals | Samsung
Choose your model and carrier.
Install and reboot.
Now when you connect your Galaxy it will either auto open
Windows Explorer (if PC), or if not, pull down the taskbar
on your droid, and under USB connection, you can select
Media Transer option.. MTD I think? or MTP. I can't
verify because it doesn't appear anymore after the 4.3 update
Give it about 30 seconds to connect, and it should appear
in Windows My Computer list of available drives.
 
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