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Help Note 3 says "custom" in status?

E

ericliu

Lurker
I have a Samsung Galaxy Note 3 N900 ATNT, and its been several months and I haven't got the Andriod Lollipop Update. In the device status it says "custom". Also, when I boots up my phone, with the phone name, there is a symbol of an unlocked lock, and the words "custom" under it. I wonder if that has anything to do with my phone not being able to install the new update. I bought my phone used from Ebay, and the previous owner had rooted the phone. Today I found out it was rooted and unistalled root after trying out some root apps. Now, my phone is unrooted but it still says "custom". What should I do to get the new update?
 
The previous owner must have flashed a custom recovery or something so an update won't work.
The only way I know around it is to use the Odin software on a PC to flash official firmware
 
It means the Knox counter has been tripped. Previous owner must have rooted it, modified it, etc. There's a non-resettable e-fuse in the phone, which is used to indicate any unauthorised modifications or tampering of the phone's firmware, also means warranty is void AFAIK.
 
AT&T just released a Lollipop update for their Note 3 in the US two weeks ago [ http://www.att.com/esupport/article.jsp?sid=KB423151&cv=820 ] but Sam Mobile doesn't have a ROM for that version yet [ http://www.sammobile.com/firmwares/database/SM-N900A/ ] it does have one for the Verizon version [ http://www.sammobile.com/firmwares/database/SM-N900V/ ] and some select Eastern European and Far Eastern countries [ http://www.sammobile.com/firmwares/database/SM-N900/ ] so I would guess it's just a matter of waiting for Sam Mobile to get you a ROM to flash.
 
mikedt said:
It means the Knox counter has been tripped. Previous owner must have rooted it, modified it, etc. There's a non-resettable e-fuse in the phone, which is used to indicate any unauthorised modifications or tampering of the phone's firmware, also means warranty is void AFAIK.
Click to expand...
So what does it mean, I can't get the new update?
 
dontpanicbobby said:
AT&T just released a Lollipop update for their Note 3 in the US two weeks ago [ http://www.att.com/esupport/article.jsp?sid=KB423151&cv=820 ] but Sam Mobile doesn't have a ROM for that version yet [ http://www.sammobile.com/firmwares/database/SM-N900A/ ] it does have one for the Verizon version [ http://www.sammobile.com/firmwares/database/SM-N900V/ ] and some select Eastern European and Far Eastern countries [ http://www.sammobile.com/firmwares/database/SM-N900/ ] so I would guess it's just a matter of waiting for Sam Mobile to get you a ROM to flash.
Click to expand...
Is having a custom ROM bad for the phone? Will it drain battery life?
 
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