Good Evening, and thanks for taking the time to read this...
I've been mucking about reading on this an other forums trying to get an answer to two of my problems, but I don't understand the answers! Hopefully someone here will be able to help in plain english...
Anyway there are two issues I'm having with my phone. First of all the phone has been randomly going black recently. No buttons work, there's no image on the screen whatsoever, and I can't even restart it with the power button. The only thing that works is taking the battery out and putting it back in. Then it restarts normally.
This leads me to my second issue. I noticed when I was forced to restart the other day that when I do restart, my boot screen now says Samsung Custom and the is an image of an unlocked padlock.
I'm not sure if this is related or not but I've never noticed it before. I looked online and found reference to this problem, but they were using words and making suggestions I simply did not understand (unroot it, flash it)...like I said, I'm not real knowledgeable about this stuff.
So are these connected? If they are separate, does anyone have any suggestions as to what may be happening?
Thanks ahead of time, I really appreciate it!
-Chillmark
I've been mucking about reading on this an other forums trying to get an answer to two of my problems, but I don't understand the answers! Hopefully someone here will be able to help in plain english...
Anyway there are two issues I'm having with my phone. First of all the phone has been randomly going black recently. No buttons work, there's no image on the screen whatsoever, and I can't even restart it with the power button. The only thing that works is taking the battery out and putting it back in. Then it restarts normally.
This leads me to my second issue. I noticed when I was forced to restart the other day that when I do restart, my boot screen now says Samsung Custom and the is an image of an unlocked padlock.
I'm not sure if this is related or not but I've never noticed it before. I looked online and found reference to this problem, but they were using words and making suggestions I simply did not understand (unroot it, flash it)...like I said, I'm not real knowledgeable about this stuff.
So are these connected? If they are separate, does anyone have any suggestions as to what may be happening?
Thanks ahead of time, I really appreciate it!
-Chillmark