DO NOT BUY FROM ABT.COM!!! They charged me for the item that they didn't even have and then told me they would get me one of the next units they receive and then today they tell me they sent them out but didn't send me one. WTF?? They just wanted to ensure they got the sell.
08:47:17 PM [Jacob] I spoke to someone on the phone earlier today about the Champagne ASUS Prime 32gb and they said they expect Abt to receive a shipment by the end of next week. Does that still appear to be an accurate prediction?
08:49:59 PM [Erica C] Welcome to Abt Live Chat.
08:50:09 PM [Erica C] Hello Jacob, I am sorry for the delay.
08:50:55 PM [Jacob] Thats ok
08:51:29 PM [Erica C] The last information that I received regarding the tablets was that we may see champagne at the end of the month and the gray model possibly by mid January. Nothing is a firm eta at this point.
08:53:54 PM [Erica C] Is there anything else I can help you with today?
08:54:33 PM [Jacob] OK. Can you check to make sure that I am still on the list to be one of the first to receive the champagne model? I spoke to a supervisor earlier and she said that they could do that since they accidentally charged my card for the full amount before the product shipped and I wasn't able to purchase it at another retailer that had them in stock.
08:58:40 PM [Erica C] I show that you are on the list to get the unit.
09:00:05 PM [Jacob] I need to confirm that I will be receiving a unit from the next shipment you receive.
09:01:13 PM [Erica C] The order that we have placed should cover all of our current orders, including yours.
09:04:51 PM [Erica C] Are you still engaged in this live chat?
09:05:14 PM [Jacob] I understand that it should. I just need to know that I will. Order numbers can change. I'm not trying to be difficult, it's just that I could have had the item at my door step on the 29th, but now I have to wait even longer, which I can accept. People make mistakes. I just want to know that Abt is looking to right the wrong.
09:06:16 PM [Erica C] You will get the unit. When we receive the unit into our warehouse, your order will ship to you.
09:08:57 PM [Jacob] Right. All I'm asking for is a guarantee that I will get one from the next batch of Primes delivered to Abt.
09:09:34 PM [Erica C] As I said that order that we have placed will cover all of our current orders... you will get the unit.
09:10:06 PM [Jacob] Ok. Thank you.
09:10:12 PM [Erica C] Is there anything else I can help you with today?
09:10:48 PM [Jacob] No that is all.
09:10:51 PM [Erica C] Thanks for contacting Abt. It was a pleasure chatting with you. Have a great weekend.
[Jacob] Have you guys received the Champagne Asus Transformer Primes for your preorders yet?
[Kate D.] Welcome to Abt Live Chat.
[Kate D.] Hello Jacob
[Kate D.] have you already placed an order
[Jacob] yes ma'am.
[Kate D.] may I please have your order number
[Jacob] Just a minute. I'll have to check my email.
[Kate D.] or shipping telephone number
[Jacob] **********
[Kate D.] Let me look that up for you. Please hold a moment.
[Jacob] Thank you
[Kate D.] I do apologize we did have a shipment come in however it was not enough to cover all the pre-orders. The next shipment will not be coming in until mid to end of January 2012
[Jacob] I was guaranteed that I would receive one from the next shipments.
[Jacob] 09:08:57 PM [Jacob] Right. All I'm asking for is a guarantee that I will get one from the next batch of Primes delivered to Abt.
09:09:34 PM [Erica C] As I said that order that we have placed will cover all of our current orders... you will get the unit.
09:10:06 PM [Jacob] Ok. Thank you.
[Kate D.] The shipment we received had limited quantity and were not told how many we were receiving
[Jacob] Yes I made sure that was clarified. Even if the shipment was less than what was expected that I would receive one because of ABT's error.
[Kate D.] Again I do apologize Jacob, the shipment we received was a limited quantity. We do not process one order over the others. We process them and ship them in the order that they were received
[Kate D.] for the inconvenience I can upgrade your shipping to 2 days
[Jacob] Then why did your supervisor tell me that you would?
[Kate D.] I do not know if she was made aware of the limited quantity when they arrived
