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Official "Notification That Your Atrix Has Shipped" Thread

drums7890 said:
I haven't been emailed but I signed in and found my own tracking number. I live in San Diego
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I'm from San Diego as well and it still shows in progress. I called the number and checked that way and same thing. I'm sure they won't forget me though...Hate to be the only one not at the party.
 
cmusciano said:
Mine has shipped as well! Phone, laptop dock, SIM, are all scheduled to arrive by 3 PM on Monday!

I ordered on Monday as well, and am a premier customer. I also ordered two HD docks and a car dock, but they are still "in progress."

I can't wait!
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Wow, my laptop dock hasn't shipped yet. I want my flipping accessories :mad:.
 
drums7890 said:
Just got the official email with the tracking number
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Awesome! Just got the email with the Fedex tracking number!
What is funny is I just got off the phone with Premeir customer service. they told me my phone would NOT ship til March 3 for delivery on the 6th! i asked to speak to a supervisor and she confirmed what the rep told me. Then 5 minutes later I get email that it shipped with tracking info!! there is so much mis information on AT&ts part....
 
jamezr said:
Awesome! Just got the email with the Fedex tracking number!
What is funny is I just got off the phone with Premeir customer service. they told me my phone would NOT ship til March 3 for delivery on the 6th! i asked to speak to a supervisor and she confirmed what the rep told me. Then 5 minutes later I get email that it shipped with tracking info!! there is so much mis information on AT&ts part....
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They are clueless, half of them didn't even know what an Atrix was.
 
For all of us sad, hopeful, non-premier folks, I asked the facebook dude, Jason, some questions and he's been really good at getting back with me. I asked about shipping/delivery dates and bank account holds/pending funds/disappearing transaction thangs...
(BTW, I'm not showing ANY change on my order status or bank account ATM.)

Jessica,

Thank you for providing all of those details! I'm sorry for the delayed response. Here's what I found out: all preorders placed prior to 3 pm CST today should be received on Monday, February 21st via Federal Express. Also, FedEx is open on Monday!

There isn't an option to change the shipping method on preorders, so this is normal. Also, it's normal for the amount to be in held status prior to the device leaving the warehouse, and it'll likely reappear soon as an actual charge once it's cleared the warehouse as "Shipped". You'll also receive an e-mail advising of this and providing you with the FedEx tracking number.

I hope this helps! If you have any additional questions, please let me know.

We appreciate your business!

Thank You

Jason - Manager
AT&T Customer Care/Social Media Team
 
jamezr said:
Awesome! Just got the email with the Fedex tracking number!
What is funny is I just got off the phone with Premeir customer service. they told me my phone would NOT ship til March 3 for delivery on the 6th! i asked to speak to a supervisor and she confirmed what the rep told me. Then 5 minutes later I get email that it shipped with tracking info!! there is so much mis information on AT&ts part....
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atlbuc said:
They are clueless, half of them didn't even know what an Atrix was.
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As a new customer to AT&T with this phone - it is disconcerting to say the least. They charged my credit card this morning and I still don't have a tracking number and customer service is back to telling me I will get my phone on the 6th of march.
 
2005CTS said:
As a new customer to AT&T with this phone - it is disconcerting to say the least. They charged my credit card this morning and I still don't have a tracking number and customer service is back to telling me I will get my phone on the 6th of march.
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me too.. but there have been plenty of reports that the phone shud reach us by the 21st.. could be that the reps are misinformed...
 
2005CTS said:
As a new customer to AT&T with this phone - it is disconcerting to say the least. They charged my credit card this morning and I still don't have a tracking number and customer service is back to telling me I will get my phone on the 6th of march.
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When did you order again? Also what is your order status?
 
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