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Official response from HTC about video recording low volume issue
- Thread starter thebra
- Start date
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- Tags
- htc thunderbolt
lamoglinsgal
Android Expert
Interesting. It SHOULD be addressed in a future update, not might.
durangojim
Android Enthusiast
That is a bunch of gobbledygook. Taking a video arcs distance?! How bout recording something from 3 feet away and not hearing it. This must be their new silent movie feature.
rogue_slc_vzw_rep
Android Enthusiast
I respect kathleens honesty with you.. better than a canned response
meandmydroid
Well-Known Member
If you go to the htc.com website and go to their support forum, you'll see this much more encouraging response someone else received fro HTC about this issue:
Thank you for your reply. Due to feedback such as your own, we did some testing here of the issue that you describe. We have in fact escalated these tests to the development team. We cannot say at this time if this is a software or hardware issue. We are working hard to resolve this in a timely manner. We appreciate your feedback and for reporting the issue. Thank you for your interest in HTC
Thank you for your reply. Due to feedback such as your own, we did some testing here of the issue that you describe. We have in fact escalated these tests to the development team. We cannot say at this time if this is a software or hardware issue. We are working hard to resolve this in a timely manner. We appreciate your feedback and for reporting the issue. Thank you for your interest in HTC
meandmydroid
Well-Known Member
I'm getting scared now ... here's the latest response someone received from htc (this was taken from htc.com support form) ... htc is actually telling people to go find an app in the marketplace to try to make it work!
1st response from HTC: I understand the importance of being able to playback your videos with superior sound. The concern you are experiencing is due to the Noise Cancellation software being enabled while the device is recording. Due to this, the sound that you hear is that from the microphone on the bottom of the device. You could try third party applications from the Android market. I do apologize for any inconvenience taht you may have experienced.
2nd response from HTC: Thank you for your reply. I understand how this can be frustrating for you. I tested this myself, and found similar results. Covering the top microphone improves voice quality on recorded video while covering the bottom microphone improves the background noise. This makes sense with how the noise cancellation software works. This is something that our engineers will have to look into and I will forward this information to them, however at this time, we do not have a fix for the native camera on the device. I do apologize for any inconvenience
1st response from HTC: I understand the importance of being able to playback your videos with superior sound. The concern you are experiencing is due to the Noise Cancellation software being enabled while the device is recording. Due to this, the sound that you hear is that from the microphone on the bottom of the device. You could try third party applications from the Android market. I do apologize for any inconvenience taht you may have experienced.
2nd response from HTC: Thank you for your reply. I understand how this can be frustrating for you. I tested this myself, and found similar results. Covering the top microphone improves voice quality on recorded video while covering the bottom microphone improves the background noise. This makes sense with how the noise cancellation software works. This is something that our engineers will have to look into and I will forward this information to them, however at this time, we do not have a fix for the native camera on the device. I do apologize for any inconvenience