Just got off of the phone with Verizon and they really need to train better.
I called about one of the secondary lines upgrade and got into an argument with the CSR. He said that when going from a 3G feature phone to a 3G smartphone, you get to keep grandfathered unlimited data. Then he said the only way you lose grandfathered unlimited data was to go from any 3G device to a 4G LTE device. I said that it was the opposite, that feature phone unlimited data and smartphone unlimited data was where the difference was, not between 3G & 4G.
We argued, things were said

, I asked for a supervisor. She said the same thing he said. I asked her to find in the documentation where it said that. While she was doing that I found about 10 sites with pics of Verizon documents (data brochures) that said "3G smartphone data plans are the same as 4G LTE smartphone data plans." She was surprised and apologized for the misunderstanding. She asked if she could do anything else. I said to educate her staff on it.
It's bad enough that you can't find this stuff on Verizon's site in plain english, but when the CSR's (& their supervisors) don't know about this after it being around for 4 months, that's downright pathetic. If I wouldn't have known any better, I would've lost my unlimited data. I wonder how many people have lost out on stuff like that because of uninformed CSRs?
End Rant