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on my 4th phone

Leudast

Leudast

Newbie
Lets be clear, I love the DInc, when it works.

I had my first for over 8 months before it started the random reboot problem. My next phone lasted 1 month before the reboots started again. The next one lasted for less than a week before the screen completely stopped working, and I got my current phone yesterday.

Now, if it works I'll keep it. But has anyone had experiences with Verizon where they will just give me a different phone? I mean this is my 3rd phone in less than 2 months, and my 4th in under a year.

I doubt that they'll be open to giving me something different. But can they really just sit back and watch as I devour these Incredibles?
 
Lol I am having same problem. At one point I called warranty center, operator confirmed my address (home address, NOT where I receive fedex) and had sent a new phone before I consented. At store they did not know how to switch on 3G connection so sent me a new phone before I knew what was happening. Incredible had touchscreen and audio issues (went thru 5 of these); Droid x had software and touchscreen issues; Incredible 2 audio issues; waiting on Droid x2. Each time there is risk that I will get another lemon and be stuck with it if I scratch the screen... I am so sick of reprogamming phones!!
 
Wow, not the only one going trough this. The screen on my first phone died last week. The replacement would do some weird thing where the power button shut off the phone instead of just putting it to sleep. The replacement for that one is power cycling randomly. So I get to take another afternoon off work to wait for FedEx to bring me yet another reconditioned POS. I don't think that the problem necessarily lies in the phone itself, but the reconditioning of the phones. I swear they just slap on some new plastic and send it out.

I asked Verizon if they could give me something else, preferably a new phone, not reconditioned. I was told no way, that this was a manufacture's warranty and they will only replace with the same model phone, and only reconditioned. This is extremely frustrating.
 
They will give you another phone if there is a known issue and/or they have discontinued it and you have gone through a few.

You got to get the right person and ask right. My wife has incredible now after they replaced her Eris with one.

I don't know why you all are going through so many. T
 
ask for a manager and tell them the story. There are no guarantees but a lot of ties they will work with you. Good luck!
 
Try the "I WILL MAKE A SCENE HERE" strategy. Always works for me when dealing with grumpy customer service.
 
Yeah, I'm on my original Dinc. the only thing wrong with it is one of the LED's stopped working a couple of months ago...
 
FramCire said:
Good luck. I feel like people are easier to work with you if you let them feel your pain over making them feel pain from you.
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This. I work at a call center and if someone is yelling at me and being a prick I wont do anything for them. Or else I'll wait until they are completely dead from yelling so much and feel bad until I give them a credit on their account or something. If a person is cool with me and just lets me know the problem, I am happy to help and make them happier!

I also know 90% of my call center thinks this way, especially managers. They'll be dicks right back to you lol
 
tmarr said:
This. I work at a call center and if someone is yelling at me and being a prick I wont do anything for them. Or else I'll wait until they are completely dead from yelling so much and feel bad until I give them a credit on their account or something. If a person is cool with me and just lets me know the problem, I am happy to help and make them happier!

I also know 90% of my call center thinks this way, especially managers. They'll be dicks right back to you lol
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I know many customer service reps (not Verizon) who will give you to another rep and not a manager if you are a jerk instead of the manager. The rep will say that he/she is the manager and let you yell it out before giving you the least.they can.
 
Letting them know you are upset is ok, but yelling will not get you far.

Also, if you talk to a manager, always ask for their name (and get the name of the rep that transferred you to the manager). That way if it turns out someone was pretending to me a manager, they will be reprimanded
 
bowerman said:
Letting them know you are upset is ok, but yelling will not get you far.

Also, if you talk to a manager, always ask for their name (and get the name of the rep that transferred you to the manager). That way if it turns out someone was pretending to me a manager, they will be reprimanded
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I won't say always but don't be surprised if the managers are OK with the practice I mentioned.

I get the names so I can refer to them by it to personalize the conversation. If you create even an artificial relationship, you have the best chance to get what they can give you.
 
I got a Droid Incredible in December and replaced it 7 times between December and June for the external speaker blowing. And i wasn't even doing anything to cause it. I never even turned my volume up past half.

After 7 replacements i still argued with verizon constantly. They finally offered me upgrade price on any phone i wanted, which is still stupid, but i went with it and got a new one.
It was about the hardest thing to do to get them to actually give me a new phone after they all had the same problem.
 
FramCire said:
I know many customer service reps (not Verizon) who will give you to another rep and not a manager if you are a jerk instead of the manager. The rep will say that he/she is the manager and let you yell it out before giving you the least.they can.
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That will get you fired at my job. They record all calls and listen to all of them. lol
 
tmarr said:
That will get you fired at my job. They record all calls and listen to all of them. lol
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I bet every company has that policy. I just know too many who don't live by it. Also, it is illegal to record the conversation without letting the customer know. So, if you don't get the warning that it is being recorded, you know you can't bank on the recording being available.

What customer service CAN do for you and what they will do for you are very different.
 
I work for Frontier (home phone and internet company) that bought some areas from Verizon and all of the calls before they get through to us say "this call will be recorded." So yeah, its legal :P

The company that owns my call center is Afni. We are the only one in Tucson (out of 4 Afni buildings) that do Frontier, all the other 3 are Verizon and are huge call centers (ones like 3 stories high and just massive, its whack). But we have very strict policies because we are contracted. The clients (Verizon, Frontier) corporate people come like every month and check on how we are doing and we even have managers/supervisors randomly listening in on calls to check up.
 
tmarr said:
I work for Frontier (home phone and internet company) that bought some areas from Verizon and all of the calls before they get through to us say "this call will be recorded." So yeah, its legal :P

The company that owns my call center is Afni. We are the only one in Tucson (out of 4 Afni buildings) that do Frontier, all the other 3 are Verizon and are huge call centers (ones like 3 stories high and just massive, its whack). But we have very strict policies because we are contracted. The clients (Verizon, Frontier) corporate people come like every month and check on how we are doing and we even have managers/supervisors randomly listening in on calls to check up.
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damn bro, this is one way to keep you on your toes.
 
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