Help Orange Uk help

[Seadogs]

Hello, I hope this is the correct section, my apologies if it isn't. Sorry if this a rather long story.

Several weeks ago I broke the screen on my Galaxy s2, I have insurance and duly sent it off for repair. When it was returned it, I had not only lost all my data but the phone no longer had any of the Orange specific features (widgets, etc) so clearly more than a factory reset had been done.
The phone would make calls, texts and use my data plan but I couldn't access the contacts on my sim card. Seeing as I knew Orange have released ICS and my phone was 'blank' I decided this would be a good time to upgrade and hoped that it would solve the contacts problem. When I tried Kies displayed the message "Your device does not support software upgrading via Kies".
I checked and the firmware and it now reads as

PDA I9100XWKF1
PHONE I9100XXKE7
CSC I9100OJVKE4
BUILD INFO SAT JUN 4 18:09:49 KST 2011

I researched on this forum and read that this is firmware for Turkey & Bahrain!
Obviously I sent the phone straight back to them with a note to change it back, but I was hoping someone hear could provide me with the details of the correct firmware for the phone on Orange or point me in the right direction so I can check it when they return the phone?

Also if anyone is an expert in hardware could they tell the likelihood of them actually needed to change the firmware/mainboard due to a broken screen? I feel like someone might have messed up the repair or I'm be being taken for ride.

Thanks in advance.

 

[Hadron]

I'm not that surprised that you got a different handset when returning one with a broken screen. I'm sure it's easier for them to send you a replacement and add yours to the refurb pool than to fix a specific handset and track it so that it goes back to the original owner. Last time I had a replacement from Orange (back in 1997!) it wasn't even the same model, never mind the same handset - which was a good thing for me .

I would also expect that they would update to the current firmware as a matter of course, which if Samsungs are anything like HTCs would also do a factory reset in the process. Honestly, I would never expect to get my data back on a phone I sent in for repair, whether to Orange or the manufacturer, and would personally wipe it before handing it over. However, no explanation for Turkey/Bahrain firmware - that is just plain bizarre, and sounds like a failure of their QA processes for them to send that to you.

Edit: I should note however that in my answer above I assumed that your insurance was Orange Care. If it was with someone else, then I don't know what I'd expect, except probably not what you got!

 

[mattyboyo]

I doubt it was orange care.

My partner had a phone changed on orange care and a courier brought a bare phone with no battery or cover and did a door step swap so she always had a phone.

The new handset was orange branded with the latest orange UK firmware at the time.

 

[Seadogs]

Hiya
Sadly no it wasn't Orange care, I got a few months free insurance when I got my phone and never bothered switching, in hindsight this was a major mistake. I'm with Citymain administrators who use a company called the Fone clinic to fix phones.(who aren't Samsung certified repairers, so I guess there goes my warranty ) I can't recommend highly enough to every body to steer clear of these 2 companies and any insurer who uses the Fone clinic.

@Hadron
It wasn't a new phone it had the same IMEI number and marks on the case as when I sent it off, I wasn't expecting it to come back with my data still on it, but a different non functioning, superseded firmware has left me rather puzzled. I'd have been pleased as punch if they had have just sent me a new S2.

 

[ironass]

The CSC code for Orange UK is, "ORA".

The latest firmware for this CSC code is ICS, Android 4.0.3, LPB, released in April 2012. CSC code I9100ORALPB.

Prior to that, also in April 2012, was Gingerbread, Android 2.3.6, release, CSC code I9100ORALB1

"OJV", is an unbranded, "Open", CSC code, covering parts of the Middle East and Turkey.

For more details on CSC codes and firmware releases, see posts #1 and #2, here.