I didn't count the weekend. Its just stupid to make an order was shipped if its still processing.
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Order Shipment status from Motorola Store...
- Thread starter superflybribri
- Start date
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- Tags
- motorola xoom
I didn't count the weekend. Its just stupid to make an order was shipped if its still processing.
dscarfogliero
Lurker
I just called Motorola and they said that my discounted XOOM was being processed today, and should be delivered to me either tomorrow or the next day.
And what day did it originally say your order shipped? 24th or 25th? And what shipping method did you select? Just trying to compare it to mine to get a ballpark idea; mine shows the 24th as the shipped date and I went with 1-day shipping.
dscarfogliero
Lurker
They didn't tell me when mine was shipped. I ordered mine over the phone to get the discount, so I am not able to see any information about the order online. All I know is that the order takes 1-2 business days to process, which means that today is the second day for processing. Which means it should ship today. Once it does ship, he told me I should receive the tracking number.
dscarfogliero
Lurker
As a little side note. Since we did all order the same tablet within, at most, three hours of each other, it would make sense that we receive our XOOMs on the same day. It looks like tomorrow might be that day, so please post here right when you receive yours!
If this is anything like the last item (an accessory) I ordered from the Moto store with 2-day shipping, we should get shipment confirmation e-mails the day after we receive the actual shipment. It seems like there may be a slight disconnect from the order status system and the actual status.
Well I'd say that is true, except not all of us used the same shipping method. While many used the 2-day, I for one went with the 1-day, so those with the 1-day should get theirs first, yes?
dscarfogliero
Lurker
I would think so. Although, when I get 2-day shipping, the package usually comes during the 1st day. If that is the case, I feel bad for the people you wasted $14 on the 1-day shipping. I guess we will find out tomorrow...
n9zez
Member
5:44 PM EST
I just got off the phone with motorola to check the status of my xoom that "shipped" on 2-24 via 1 day shipping. After 20 minutes of holding, she checked with a "supervisor" and said that it will ship out today via FedEx.
Also, if you are one of the people who didn't read the "must add to cart" text for the free case, you are SOL as well.
American call centers would be nice.....
I just got off the phone with motorola to check the status of my xoom that "shipped" on 2-24 via 1 day shipping. After 20 minutes of holding, she checked with a "supervisor" and said that it will ship out today via FedEx.
Also, if you are one of the people who didn't read the "must add to cart" text for the free case, you are SOL as well.
American call centers would be nice.....
Hey the way I looked at it, I didn't even give shipping costs a thought when placing this order considering how much money I was saving. Got the Xoom, dock, folio, silicone case, and car charger, with shipping, for $65 less than what I was planning to spend that night at BBY for the Xoom alone! (plus no data plan cancellation to worry about). Hell I would have dropped $20 or $30 on shipping for that deal, lol.
dscarfogliero
Lurker
Hey the way I looked at it, I didn't even give shipping costs a thought when placing this order considering how much money I was saving. Got the Xoom, dock, folio, silicone case, and car charger, with shipping, for $65 less than what I was planning to spend that night at BBY for the Xoom alone! (plus no data plan cancellation to worry about). Hell I would have dropped $20 or $30 on shipping for that deal, lol.
Thats true. I still can't believe we got that deal!
Karuk
Android Enthusiast
I am totally jealous of the people that got in on the deal. I'm really glad someone was able to buy the xoom at a price that makes sense.
I am sad to report that as soon as the final price was released I bought an ipad. Xoom is too much$. Not the same but I did violate it (jailbreak) and have my way with cydia.
I am sad to report that as soon as the final price was released I bought an ipad. Xoom is too much$. Not the same but I did violate it (jailbreak) and have my way with cydia.
Got an email that stated it would ship tomorrow. The people on the phone stated it would ship friday or monday. Back on the phone and she does not even know when it will ship. She first stated the 3/2 so I would get it by 3/7 since its 3-5 business days. Waiting for a supervisor now.
So def not shipping today. She stated it would ship tomorrow which I highly doubt too. She also could not explain why the website shows shipped yet they show that it has not.
So def not shipping today. She stated it would ship tomorrow which I highly doubt too. She also could not explain why the website shows shipped yet they show that it has not.
n9zez
Member
Yep, I got the same run around and scripted responses!
all of you all should have track #s by last night...
still anxiously waiting.amazing. perhaps they did get a lot of orders and its causing a back log? id like to see the numbers of units sold since thursday thru the weekend and how many were direct from moto...
ren857
Android Enthusiast
If that's the case, the people that chose one-day shipping should be receiving theirs today - even without a tracking number.
I hate to complain, but this is getting a little ridiculous - no tracking number, no REAL ETA, and the order statuses have not changed since Thursday (3/24).
ArrTooDeeToo
Lurker
Just FYI. Some folks at XDA have gotten their tracking numbers. There are over 100 over there (and counting) that got the deal, and only three or four so far have their tracking numbers.
I have not gotten mine yet, but I'm being patient. Since I know people are getting their orders, I can breathe a little easier now.
I have not gotten mine yet, but I'm being patient. Since I know people are getting their orders, I can breathe a little easier now.
faith4more
Member
Moto has a lot to learn about retail sales channels especially in the communication and customer service areas. For years they depended on wireless companies to handle everything and wireless companies were pretty horrible because they controlled the entire wireless food chain. Moto needs to make some major adjustments. The whole Xoom launch has been an odd bird. Love the Xoom but makes you wonder about your investment.
Still no tracking for me either and I am tired of calling customer service in India.
Now here is something to think about can you imagine sending in your tablet for the 4g upgrade. Seems it could get lost in black hole of India customer service dept. The thought of 6 days going by and having to call these guys makes me sweat.
Still no tracking for me either and I am tired of calling customer service in India.
Now here is something to think about can you imagine sending in your tablet for the 4g upgrade. Seems it could get lost in black hole of India customer service dept. The thought of 6 days going by and having to call these guys makes me sweat.
rushmore
Extreme Android User
Say 1,000 got the deal. That is about $200,000 impact to their bottom line. Motorola could be trying to figure out how to accrue for loss and spread into the Q2 P&L, rather than eat it all in Q1.
Not seeing how this panned out very well for whoever was supposed to proof test the discount. Somebody in their customer service, or sales & marketing may be the fall-person for this. I hope you all can sleep well....
