OS crashing

[3whtll]

OS seem to be in crashing loop... even in Safe mode it crashed and start backup without Safe Mode logo. There is not enough time to do anything before it crash again and again... in loops... thinking about resetting to factory but want to make sure this is the right move cause there are lots of pics and videos my daughter made of herself, really don't want to loose them.

thanks,

W

 

[Rukbat]

Sounds like a boot loop. There are tutorials on Youtube on how to fix them. You do it differently with different phones. With Samsung there are some things to try with Odin.

No guarantee that the videos will be saved, but there's a good chance.

In the future, back up any file you don't want to lose to another device.

 

[3whtll]

thanks... will try

 

[MoodyBlues]

Hi there, 3whtll, and welcome to Android Forums.

Please post again if you're still having problems and we'll do our best to help get things working correctly.