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Help OTA 4.0.4 update. (caution s-off/root user. Ringtone issue)

I have had my htc evo 4g lte for about a month now and i like it alot,but i can not customize my ringers because of an update that i hear htc sent out.I also hear there is a update fix for this but i cannot seem to get it.If anyone knows how to get it i would appreciate the help.I have tried looking for it in the auto updater,but my phone says there are no updates available.Phone would be great if it wasnt for this problem.Any help here would be greatly appreciated.

Ray

Scroll up, it's post #114 in this thread.
 
It might be the media scanner glitching up. I ended up clearing the media scanner/storage data to force it to go start all over (you will for the moment lose music/gallery while the media database rebuilds for 10 minutes). That solved this issue for me.

I wish it did for me!!! :(

Unfortunately it didn't fix it, but now here's the weird thing....

In changing Notifications tune in an app itself (i.e. GMail or Handcent), there appear in the stock list 6 of my many custom ringtones. Only 6. Not all 25 of them. I have no idea where they're getting pulled from.

I went through phone storage AND my SD Card and deleted all of the 'Notifications' and 'Ringtones' folders that appeared either at the root level of the storage or in Media subfolders. So theoretically, they should DISAPPEAR from the tones list, but those 6 haven't. They're still there.

So then I went to /system/media and made sure that none of my custom files remained in Notifications or Ringtones sufolders. They're not. I rebooted a couple of times and those 6 tones are STILL THERE!!!

???

This is just getting weird.
 
I wish it did for me!!! :(

Unfortunately it didn't fix it, but now here's the weird thing....

In changing Notifications tune in an app itself (i.e. GMail or Handcent), there appear in the stock list 6 of my many custom ringtones. Only 6. Not all 25 of them. I have no idea where they're getting pulled from.

I went through phone storage AND my SD Card and deleted all of the 'Notifications' and 'Ringtones' folders that appeared either at the root level of the storage or in Media subfolders. So theoretically, they should DISAPPEAR from the tones list, but those 6 haven't. They're still there.

So then I went to /system/media and made sure that none of my custom files remained in Notifications or Ringtones sufolders. They're not. I rebooted a couple of times and those 6 tones are STILL THERE!!!

???

This is just getting weird.
When you delete a media file, it might take some time for the media scanner to update and reflect that the file no longer exists. Although yes, I agree it's weird.

I know I've ran into similar problems with my wallpaper and notifications disappearing, as well as all photos/images not in the main DCIM gallery folder which was weird. Messing around with deleting the media storage eventually seemed to do the trick and I ended up only keeping the 2-4 notifications/alarms/ringtones on the phone storage itself (instead of SD card) and leaving it at that.
 
Hi. I was just notified earlier that I had a system update. It was a rather larger update. 171mb I believe. Only thing I've really noticed so far is some browser tweaks. What else is new for this update?
 
Hi. I was just notified earlier that I had a system update. It was a rather larger update. 171mb I believe. Only thing I've really noticed so far is some browser tweaks. What else is new for this update?

Personally i am not familiar with the Evo 4G and what updates it has received but if you already had Jelly Bean (4.1) and were updated to 4.1.2 then the updates were mainly bug fixes so you probably wouldn't notice a difference.

But if the update was from ICS (4.0) to Jelly Bean (4.1) the major difference you should notice is just smoother transitions, with the introduction of Project Butter everything should be much smoother in JB.
 
Personally i am not familiar with the Evo 4G and what updates it has received but if you already had Jelly Bean (4.1) and were updated to 4.1.2 then the updates were mainly bug fixes so you probably wouldn't notice a difference.

But if the update was from ICS (4.0) to Jelly Bean (4.1) the major difference you should notice is just smoother transitions, with the introduction of Project Butter everything should be much smoother in JB.

Yea I definitely notice a difference in going back and forth between the homescreens
 
No firmware or HTC software update for me.

I suspect this was JimKnuckles updating to ICS. JK, how long have you had your device and when is the last time you updated it?

If Jelly Bean was released today there would be a lot more activity on the HTC/Sprint/EVO 4G LTE forums. Granted, stranger things have happened.
 
I have the EVO 4g LTE from Sprint in New York and one day a little while ago (month or two) there was this update (dont remember the specifics) that I did and since then my phone has not been behaving correctly and needs daily reboots.

First thing I notice wrong was that when I received a call and swiped to answer it it would force me to do the gesture unlock, then to press answer once again.

Then if I wanted to silence and incoming call I would not be able to.

Also, if I missed a call even if i would open the phone app the message notifying me that there is a missed call would remain both on the phone app icon and in the notification area.

One other thing I notice, but this is very intermittent, is that text messages would not send out, they would get stuck and when I would reboot it would notify me that there were failed text message and ask if I wanted to resend them.

I am pretty sure that this is a direct result of this damn update - which is kinda sad since I have been extremely happy with the phone since I got it (upgraded out of BlackBerry).

Any ideas on if this is a common issue? Or if there is a way to fix it?

Thanks for any and all help!
 
This isn't uncommon and is easily fixed.

Android works with cache, just like your browser, and if the Android caches get tangled then things act goofy, just like your browser.

To clear them, you need to do a factory data reset from your settings. That has the side effect of clearing your data as well, so it's best to first use MyBackup Pro for your apps and app data, SMS Backup+ for your texts, and to go to your gmail account on the web and make sure that all of your contacts are in the cloud first.

We're going to merge this with a similar on-going discussion in just a few, no big deal, but first I wanted you to see this response.

Welcome to the forums! :)
 
I've confirmed that the slow loading of Contacts (which affects the Messaging app, People app, and and anything else that does contact lookup) is indeed related to Facebook Contact syncing. Once I reset my Contacts file and removed all Facebook data, everything was back to normal again.

Note that all of my contacts are stored in my gmail account so if you're going to follow the process I'm outlining below, make sure your contacts are either synced to your gmail or you made a backup from within the app.

- Disable Facebook Contact syncing of contacts (from Facebook settings or Settings -> Accounts & sync -> Facebook -> UNCHECK Sync Contacts/Sync Live Feed).
- Disable Google Contact syncing (Settings -> Accounts & sync -> Google -> UNCHECK Sync Contacts)
- Clear data of your contacts file. (Manage apps (All tab) -> Contacts Storage -> Force stop/Clear cache/Clear data)
- Restart device (to make sure all temp files are properly cleared)
- Launch Contacts and verify it's empty (except for the single My Profile which auto creates) and then exit it immediately
- Accounts & sync. Turn Google Contact Syncing back ON. (Leave Facebook syncing off for now.)

Voila! Once I did the above, speed of all the apps accessing my Contacts file was back to normal, and my Contacts file itself shrunk down from 37 MB to 6.5 MB!


PS - I haven't turned Facebook syncing back on just now since it's possible that turning it back on would slow everything down again. I'm not sure. For now, I prefer to just leave FB Contact syncing off until I have more time to play with it again. :)



I tried this exactly, and for the first couple of days, it went great! My contacts loaded quickly again! I have NOT resynced Facebook just in case that was the smoking gun. It's been a week and it's gotten WORSE than before. One in every 3 times I try to access a thread of text messages, I get a lag of about 30-40 seconds of the screen that just says "Loading". Awful!! What's going on?!
 
I tried this exactly, and for the first couple of days, it went great! My contacts loaded quickly again! I have NOT resynced Facebook just in case that was the smoking gun. It's been a week and it's gotten WORSE than before. One in every 3 times I try to access a thread of text messages, I get a lag of about 30-40 seconds of the screen that just says "Loading". Awful!! What's going on?!

Yeah, this crap is happening to me too. I am having a lot of issues with this phone right now (freezing up, widgets still freezing, etc.)
 
I tried the fix and it worked for me. thank- you so much!!

One thing I noticed was when I went in to uncheck my gmail contacts sync, it has a sync symbol with a exclamation mark on it saying there was a problem syncing. So I assume this was part of the problem probably caused by the facebook syncing. Prior to this, even with the Facebook syncing it was working fine till recently. Not sure what messed up the syncing. In either thanks again for the fix. I didn't need my Facebook contacts synced anyway. :)


I've confirmed that the slow loading of Contacts (which affects the Messaging app, People app, and and anything else that does contact lookup) is indeed related to Facebook Contact syncing. Once I reset my Contacts file and removed all Facebook data, everything was back to normal again.

Note that all of my contacts are stored in my gmail account so if you're going to follow the process I'm outlining below, make sure your contacts are either synced to your gmail or you made a backup from within the app.

- Disable Facebook Contact syncing of contacts (from Facebook settings or Settings -> Accounts & sync -> Facebook -> UNCHECK Sync Contacts/Sync Live Feed).
- Disable Google Contact syncing (Settings -> Accounts & sync -> Google -> UNCHECK Sync Contacts)
- Clear data of your contacts file. (Manage apps (All tab) -> Contacts Storage -> Force stop/Clear cache/Clear data)
- Restart device (to make sure all temp files are properly cleared)
- Launch Contacts and verify it's empty (except for the single My Profile which auto creates) and then exit it immediately
- Accounts & sync. Turn Google Contact Syncing back ON. (Leave Facebook syncing off for now.)

Voila! Once I did the above, speed of all the apps accessing my Contacts file was back to normal, and my Contacts file itself shrunk down from 37 MB to 6.5 MB!


PS - I haven't turned Facebook syncing back on just now since it's possible that turning it back on would slow everything down again. I'm not sure. For now, I prefer to just leave FB Contact syncing off until I have more time to play with it again. :)
 
So my phone has been acting really weird since the update last week. I have my Google Voice account linked with my Sprint account. Ever since the update, I have been receiving text notifications from Google Voice AND Handcent, which I use as my default messaging app. I have text notifications OFF in the GV settings in the phone, and Handcent selected as my default messaging app. It's pretty weird how one has to allow GV to receive text messages, to be able to uncheck the box that controls the notifications, but I did that and then set it back to my default app. I have uninstalled GV and reinstalled, and no change. I really want my phone to go back the way it was, and only get text notifications from Handcent, and voicemail in GV.
Also, since the update, I have been getting weird texts from 8737. The one I got this morning looked like this:

//
LL:1563:1354554849635:TNG:C:
d0KGhi1mcPGRM+WoLQ0Aow==:
ITQKGD4CGFFAC018LLYRI897ZI1VSEH4

They are all similar gobbledy gook. Sometimes I get three or more a day, sometimes none at all. WTF is going on with my phone? Has anyone else experienced these problems?

Also, the update reset my notification sounds, but that's the only other thing I can think of right now.

Any advice is appreciated. Thanks!
 
Sorry, not sure then.

Do you happen to know why my post got moved here? My specific problem seems to be unique, and I believe there are people on this forum that can help. Originally it was posted as a separate topic, then it was moved here. Now my question is buried at the bottom of this thread, where only you have given me any assistance. I would rather not clog up this thread, and would get my answer more quickly in a separate thread.

Thanks.
 
Not sure, but I can guess.

This is a pretty happening general troubleshooting thread for stuff wrong since the update.

You may well get an answer quickly here.
Friday nights are usually not the most traveled, let's give it some time and see what turns up for you. :)
 
So my phone has been acting really weird since the update last week. I have my Google Voice account linked with my Sprint account. Ever since the update, I have been receiving text notifications from Google Voice AND Handcent, which I use as my default messaging app. I have text notifications OFF in the GV settings in the phone, and Handcent selected as my default messaging app. It's pretty weird how one has to allow GV to receive text messages, to be able to uncheck the box that controls the notifications, but I did that and then set it back to my default app. I have uninstalled GV and reinstalled, and no change. I really want my phone to go back the way it was, and only get text notifications from Handcent, and voicemail in GV.
Also, since the update, I have been getting weird texts from 8737. The one I got this morning looked like this:

//
LL:1563:1354554849635:TNG:C:
d0KGhi1mcPGRM+WoLQ0Aow==:
ITQKGD4CGFFAC018LLYRI897ZI1VSEH4

They are all similar gobbledy gook. Sometimes I get three or more a day, sometimes none at all. WTF is going on with my phone? Has anyone else experienced these problems?

Any advice is appreciated. Thanks!

Can anyone help!?!? I'm still getting these texts.
 
I saw a thread about not being able to personalize ringtones for your contacts after the last update. I tried it and in worked. After some trouble shooting from Sprint for an unrelated issue...I can't personalize ringtones again. Does anybody know that link? I can't find it. Thanks!
 
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