phone continues to scroll down

[tyler.rimar]

Scrolling down at random and the only thing that will stop it for a little bit is pushing the SD card either In or out. Also stopped when the operating system prompted me to close or wait for app " phone" do I have a bad SD card.. bad refurbished phone.. am i going to switch back to a old Verizon phone? Help it makes it impossible to use while this is going on. I also reset all setting on sd card and phonne.. thanks

 

[ThorSkaagi]

Welcome to the forums!

Its probably a trackball malfunction. Not too uncommon with this phone. I would just call Verizon and they should send you a 'Certified Like-New' (refurb) phone in the mail.

 

[tyler.rimar]

Alright will it be through Verizon or their insurance cimpany esureon..Di u

 

[ThorSkaagi]

Hmm, I'm not sure.

I had the same problem as yours. I took it into the Verizon Store, and 15 minutes later I left with a new Eris.