Hi
Before Christmas I bought a Moto g and asked my network, Virgin, to mail me a micro SIM for it. They sent a nano SIM, and the retailer, phones4u, used the adapter provided and fired up the phone with the nano SIM. The phone worked fine up till and after I downloaded and installed KitKat, but in the meantime I had been arranging with the network, Virgin, to supply a different SIM because of this:
https://motorola-global-portal.cust..._detail/a_id/97317/p/30,6720,9050/action/auth
Which is Motorola's warning that I am not supposed to use a nano with an adapter, so I called Virgin and asked for a micro.
They said they don't supply micro any more and suggested they send a full size SIM and I take it to the local Virgin shop for cutting down, which I did, took the SIM home and put the old one in my old phone and the new one in the Moto g , texted to activate from the old phone.
The new SIM didn't seem to activate, or wasn't recognised, on the unlock screen it said "No SIM card" and there was the little SIM icon in top right with the little red "no entry" sign, but when I put it in the old phone it worked fine , so it WAS activated, but the Moto g wouldn't recognise it. Maybe because the moto g doesn't like the way the SIM was cut, or has it got a fault?
For what it's worth, the Moto g downloaded and installed an update just before I put in the new SIM, the first upate after KitKat.
So I went back to phones4u, who worked on it, can't remember what they did but it was something like checking some settings or re-entering them, said they could find nothing wrong with the phone, so I went back again to the Virgin shop, who could offer no help in the shop, so as advised in the Motorola forum I went home and asked Virgin to send ANOTHER SIM, this time going back to a ″nano/micro″, probably what they had sent the first time. As expected, it came today and it was a nano SIM with a micro adapter.
So, expecting the problem to be finally solved, I texted to activate from the old phone, with the new SIM in the Moto g , and waited for it to activate. After an hour, it was still displaying ″No SIM″, so I placed it in the old L6 and it registered straight away. Put it back in the Moto g and still the Moto g doesn't recognise it. SO surely there is something wrong with the phone?
As soon as I have time I will take it back to phone4u but does anyone have a suggestion in the meantime?
Before Christmas I bought a Moto g and asked my network, Virgin, to mail me a micro SIM for it. They sent a nano SIM, and the retailer, phones4u, used the adapter provided and fired up the phone with the nano SIM. The phone worked fine up till and after I downloaded and installed KitKat, but in the meantime I had been arranging with the network, Virgin, to supply a different SIM because of this:
https://motorola-global-portal.cust..._detail/a_id/97317/p/30,6720,9050/action/auth
Which is Motorola's warning that I am not supposed to use a nano with an adapter, so I called Virgin and asked for a micro.
They said they don't supply micro any more and suggested they send a full size SIM and I take it to the local Virgin shop for cutting down, which I did, took the SIM home and put the old one in my old phone and the new one in the Moto g , texted to activate from the old phone.
The new SIM didn't seem to activate, or wasn't recognised, on the unlock screen it said "No SIM card" and there was the little SIM icon in top right with the little red "no entry" sign, but when I put it in the old phone it worked fine , so it WAS activated, but the Moto g wouldn't recognise it. Maybe because the moto g doesn't like the way the SIM was cut, or has it got a fault?
For what it's worth, the Moto g downloaded and installed an update just before I put in the new SIM, the first upate after KitKat.
So I went back to phones4u, who worked on it, can't remember what they did but it was something like checking some settings or re-entering them, said they could find nothing wrong with the phone, so I went back again to the Virgin shop, who could offer no help in the shop, so as advised in the Motorola forum I went home and asked Virgin to send ANOTHER SIM, this time going back to a ″nano/micro″, probably what they had sent the first time. As expected, it came today and it was a nano SIM with a micro adapter.
So, expecting the problem to be finally solved, I texted to activate from the old phone, with the new SIM in the Moto g , and waited for it to activate. After an hour, it was still displaying ″No SIM″, so I placed it in the old L6 and it registered straight away. Put it back in the Moto g and still the Moto g doesn't recognise it. SO surely there is something wrong with the phone?
As soon as I have time I will take it back to phone4u but does anyone have a suggestion in the meantime?