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Help Phone Enters Airplane Mode At Random!!!

Temporary fix (I believe) Samsung Moment with 2.1 and still airplane mode lockup problem.


I'm writing the instructions as if A NEW USER just purchased new Samsung moment phone and has no ideal how to use it. So I am NOT talking down to YOU!
The Temporary fix is to:
0) Unlock the phone.

1) Press the home button on the phone (it looks like a house)
2) Press “Menu” (a new screen pops up from the bottom)
3) Press “Settings” (round button on the right)
4) Find and press the “Accounts & sync”
5) UNCHECK the “Auto-sync” yes this means there will NOT be a green check mark in the box. Hit the home button.

6) If your already in airplane mode reboot the phone, press the end key until you see the power off phone select that and let the phone power down and then power it back up.
7) Ok some items like gmail (the envelope with the red M inside of it) will not work and the same for market. Other items may not as well, you can repeat steps 1-5 and place the check mark back into the box. Do what you need to, then repeat 1-5 and uncheck.
And by turning the auto-sync on again, sometimes so much data comes down it forces it to airplane mode lockup.

Whenever airplane mode is activated the airplane symbol does not come on.
What will happen is the up arrow on EVDO indicator will be stuck in the up position. As if your data is streaming out. The airplane icon will not come on. Attempting to force airplane mode, via end key long press and select, or using menu to select airplane mode will sometimes result in it showing the airplane icon. I have yet found any process killer that will reset the cellular radio.
It will never release airplane mode. I left my phone on over night plugged in with screen set not to sleep and was still forced to reboot the phone. Txt msg or calls out are not happening in this mode.
At the present there only way to resolve the problem is to power off and restart.
What causes the problem?
My initial thought was that it was having the screen off set to 30 sec and having auto-sync turned on. With that setting you will get 30 seconds of any data usage and it will go into airplane mode lockup.
If you set the setting to auto-sync turned off, it takes about a day for it to happen.
And by turning the auto-sync on again, sometimes so much data comes down it forces it to airplane mode lockup.
Ok in the interim let’s get a quick fix. When the phone receives a prl update it resets the cellular radio. SPRINT/SAMSUNG Create an object that embeds the PRL update LOCALLY, This will force a reset on the radio, until you can figure out what causes the problem.


Robert Baucom
 
My Moment has had many instances of the airplane mode coming on randomly. I will turn it off and it still remains on! The only way to get it off is to turn the phone off and then on again. Today, it did it again and no matter how many times I turned the phone off/on it would not go off. So, I went to the Sprint store to have them look at it. They went ahead and upgraded the Android system to 2.1 and left with much hope that the problem had been solved. Wrong! It just happened again in the last hour. Soooo frustrating!!
Not sure what to do at this point. Any advice?
 
been on 2.1 for a month now and it doesn't lock the radio anymore.... well, it does but it automatically recovers now. So that's fine by me.
(occasionally I can hear the airplane mode chime of it dropping off but then it chimes again in 10 seconds when it recovers and reconnects)

so for me I consider it fixed and I'm finally completely happy with my phone.

now if only I could get sprint to stop dragging their ass on getting my business discount applied to my billing.

btw... 2.1 is 100% nicer to use than 1.5. get it immediately if you haven't already
 
^^^ This. I get the chime on occasion and then a few seconds later it comes back. While it bothers me, it has yet to inhibit any activity. I have had 2.1 for just over a month. The bugs are killing me.. I regret switching from 1.5!

I had handscent and went against what i had heard about double texts and such... but in the last few weeks people have been asking me why I am resending texts from weeks prior. It seems to happen randomly and when I reboot the phone after, say, my battery dies (!).
 
In the Menu/Advanced area of the WiFi on/off setting, there's an option for the WiFi sleep policy, defaulted to "when screen turns off". I've set mine to never, and no Airport toggling yet... but, it's only been 5 minutes. Hope springs eternal!
 
Mine did it to me yesterday. First time in a while. I went to my local Sprint store to complain about my GPS not working at all, and told them about the air plane mode, and then later the same day it locked up on me with the screen off, had to pull battery. I should have a new Moment on Tuesday.
 
I'm sure it will, but the representative their told us again that if you have your phone swapped 3 times you can request a different phone all together. My wife who is on her third looked into it, and they just wanted to give her the Hero and she wants a physical keyboard. The other employee said a lot of the times they will move people to a Palm Pixie or Pre, but their system was only offering her the Hero so she was told to call Sprint to see what they will do.

I'm just trying to deal with this phone till I'm due for an upgrade which is in April which sucks! I'm just gonna keep bugging them and see if I can get them to give me the $150 upgrade instead of the $75 I have now.
 
I'm trying an experiment. After disconnecting from a wifi network, I'll cycle airplane mode which resets the radio. I've been getting a few lockups a day recently, and haven't found a cause. I'll see how long I can go without a lockup and report back.

I loaded "froyo radioactive 1.8.7" last week, but haven't read anything about this particular ROM increasing the frequency of lockups.


EDIT: didn't work. I might have gotten a couple more wifi sessions out of using this method but eventually the lockup bit down.
 
My wife got hers two days ago. The only apps we've added are Yahoo Mail and Google Shopper. We definitely haven't done anything out of the ordinary. This issue just happened to her and she couldn't use her phone all day. Right when you go into the settings and turn airplane mode off, it just turns right back on again. Awesome!
 
Got up this morning and my phone is in Airplane mode. All sorts of other apps and processes keep stopping unexpectedly. I think it has to do with an app I downloaded last night, might be poor coding or a virus. Re-flashin.

Update: I booted to recovery, went to re-flash the radioactive froyo ROM, and hadn't put it on the card, so it didn't work. Booted back to system, and now airplane mode is off and I have service. Huh.
 
I eliminated airplane mode with the following process:
1- turn off wifi
2- shutdown phone and remove battery
3- replace battery, boot phone, and never turn on wifi again.

I miss wifi but not bad enough to deal with the lockups.
 
I'm rooted and running Radioative Froyo 1.8.7. No problem for me anymore. Now once in a great while I'll loose connection with Sprint, but a quick reboot fixes that. It's a solution that shouldn't have to be done, but it works.
 
I am 100% certain that certain installations of apps can cause your phone to have this airplane mode bug. I know this because installing a game made me have it, removing it made it go away.

Is it the only thing that causes the bug? Prob not. But I think it points toward the real cause. So if you get airplane mode stuck on, try removing any recent apps you put on, then try re-installing the OS from recovery. If you're rooted, re-installing the same version doesn't ruin your stuff, it just replaces the system files.


edit: this is probably the least technical and most presumptuous post I've made in a long time.
 
I found the problem went away completely when I uninstalled advanced task manager, though I wasn't letting ATM run all the time, most of the time I made it terminate itself.
 
This started happening to my phone, which I purchased 1 week ago. I might be in a low signal area which is causing the problems, but it is very annoying!!
 
I noticed this happening maybe a week, week and a half ago. Though, after thinking back it only happened when my battery was low (long work days) in less then great service. My theory was when the signal gets too bad, the phone switches itself to airplane to save battery from continuing searching for signal? (Helllooo run on sentence!)
 
I was about to start a new thread about this, as I don't really visit this board much, but low and behold as soon as I typed the thread title and moved to the message box, up popped a bunch of threads with similar themes. So here I am, and can clearly see this isn't an isolated problem. My Moment has been upgraded to 2.1 and all of the other firmware updates as well. I don't use any kind of task killer, and I have hardly any third party apps. I use my phone as a phone, not a video game machine so I have no interest in 99.9% of the apps available in the Marketplace.

However just a few days ago for the first time since owning the phone I enabled Wifi, and Airplane mode mysteriously turned on all by itself. I don't have to explain to all of you what Airplane mode does, and why one would not want it to be on if one were not on an airplane. Really freaking annoying! Turning off Wifi in the settings does jack, it just comes back on again. Turning off Wifi and then turning off the phone completely is the only way to really turn off Wifi. With Wifi off, the Airplane mode issue seems to disappear. So does this mean I can't use a feature of the phone I paid for? I am paying every month as part of my bill, Wifi accessibility, and now because of this stupid issue I will be afraid to enable it. How this glitch ever made it past R&D is beyond me, but it was obviously not ready for prime time, and still isn't. No fix to be found on the web, other than just turning the phone on and off again, well that is UNACCEPTABLE!

Between this, the absolutely horrible GPS reception, the lag when switching screens, the extremely poor Web performance, and the ridiculousness of having random apps go off while on the phone (I love it when I'm on a call and my music player turns on, just love it!) I'm hitting up the Sprint store tomorrow to see about getting a new phone. Not another Moment however. I am going to raise hell if they try to give me a new Moment, because the problem is inherent in the phone, not the software. I have been very unhappy with this phone, the physical keyboard being it's major selling point. It's big, bulky, heavy, and the performance sucks, time for a new phone, on Sprint's dime.
 
I've had my moment for 6 months now, this airplane mode thing has been an on-again, off-again problem, as of late a big problem. It went into airplane mode 4 times yesterday and once this morning already. I'm going to take it in this Monday and let sprint know to fix it or I'm going to cancel my sprint contract. If I can't use the phone, I'm not going to pay for service.:mad:
 
I am soooo angry this is my second epic in 2 weeks the first was stuck on airplane mode while i had it charging! Tooked it back talked to like 6 people from sprint who couldnt figure it out then was told to replace it! I even asked if this was a common occurance and was told no! So silly me got the same type of phone because other than that "freak occurance" i love the phone! But wouldnt u know it not 3 days after i get the new one it does the same damn thing!!! Urgg so sick of this! Loving the new android phones but this is crazy! I think i might b too dumb for my smart phone! What use is it if i can even use my phone as a phone!!!!
 
Sounds like Samsung has some serious QA problems with phones/software. I will NOT purchase a Samsung again after the problems with the 2 Moments that I had purchased. I am on EVO now and loving it.
 
Armywifecandle said:
I am soooo angry this is my second epic in 2 weeks the first was stuck on airplane mode while i had it charging! Tooked it back talked to like 6 people from sprint who couldnt figure it out then was told to replace it! I even asked if this was a common occurance and was told no! So silly me got the same type of phone because other than that "freak occurance" i love the phone! But wouldnt u know it not 3 days after i get the new one it does the same damn thing!!! Urgg so sick of this! Loving the new android phones but this is crazy! I think i might b too dumb for my smart phone! What use is it if i can even use my phone as a phone!!!!
Click to expand...

Epic? Typo or wrong forum?
 
I know i'm reviving an old thread, but just curious if anyone else out there started having this issue again all of a sudden?

I haven't loaded any apps in a while, nothing has changed with what I do with my phone, but over the last 2 days i've had at least 6-7 data lockups. Already 2 this morning!

I wish Spring would hurry up and come out with something great again. I know the Evo and Epic are out there, but they're getting up there in age and something new should be on the horizon soon hopefully. Course soon to Sprint could be Fall. (PS, the Kyocera Echo and it's dual screen ain't gonna cut it either :p )
 
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