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Help Phone Enters Airplane Mode At Random!!!

Zorg said:
Well, I must have good timing to see this kind of news just as I make my first post. So, Bigge, what is your affiliation with Sprint? And your source for this news? Does the log service note FC's and the processes that start, stop, and exit/crash? I may consider loading it.... Oh, and this theory (of cause) would imply that the Hero is very likely to have this same fault - does it?
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Zorg, I'm a service and repair tech for Sprint and the info came from our internal forum for technical device issues. I am unaware of what the logs say, I wasn't let in on that info. The Hero does not have the same issues, HTC did quite a lot more work to the kernel before it got released.
 
I myself have been having problems from 1-3x a day, with this Airplane Mode. I did not have any problems until after my 30 day mark. I called Sprint and they sent me to a Tech who went me back to the store. The store looked over my phone and insisted that the battery was the problem and ordered a new one. I voiced my conceren to having the batt repalced is a waste of time, being I can not comprehend what the battery would have to do with an application...
Anyway, this was done, they also insisted on wiping out my phone and starting from scratch. At this point i only had my contacts loaded. Few hours later (still no app downloaded) i went into Airplane Mode ??.
Replaced the battery, as the "store" said and again, not even an hour after leaving the store,Airplane Mode Since called Sprint back spoke with a really nice tech who basically said has no clue and go back to Repair store and they will end up swapping.
Also want to point out that i have purchased the same phone for my son for Christmas. He has downloaded every app that he could find. He is on his phone from morning til night, and not one single problem.
Does not freeze, reboot, or go into Airplane Mode.
I think this phone is absolutly great. It has alot of neededfeatures and fun all in one and very easy to navigate. So, aside from the fact that i am pretty much stuck with the phone being outside of the 30 days, I really do want to stick by it.
Maybe it is a programming defect, the NFL or Nascar, one of those that you don't use and can not get rid of. (lol)
 
I've owned the moment for about a month and started having this issue about 1 week into ownership. Consistently my phone would go into "Airplane mode" at night while charging. I have email and beyond Pod running during this time. Through this I found the loss in connectivity occurred around 12:30 - 1am and remained unavailable until I reboot.

Someone in this forum had mentioned conflicts between Verizon and Sprint CDMA as being the culprit. I'm ignorant to these technicalities, but changed the Mobile Network settings from Automatic to Home figuring this would force the moment to only consider the Sprint network.

To date (about a week so far) I have not encountered the issue. My understanding of this option is that the phone will not roam while this option is selected (not an issue for me).
 
ajaxmt said:
I [..] changed the Mobile Network settings from Automatic to Home.
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Just did the same and I will try to make it fail a few times to see if it improves. I had considered this, but my phone never roams so I had not considered it to be a critical factor. Do you know if your phone was roaming?
 
My phone never gave any indication of roaming in the house (same for my wife's centro and my previous Treo). I do know my phone roams consistently about 1 mile down the road, so maybe I'm on the cusp.

I do see bars ebb and flow, so I sorta figured the Auto function tries to hop to a stronger signal. Keep us posted on your results
 
After doing a Google search for "Samsung Moment" AND "Airplane Mode" I found this site.

I see that I am not alone in experiencing this mysteriously entering into Airplane Mode problem !!

In my case, it happens about once a week, and usually, in the early evening when I get home from work and hadn't used the phone for a couple hours.

Like many of the others who've experienced this, I can't point to one common thread as to what I was doing, or downloaded, that could have caused it to randomly enter into this airplane mode ?? It just happened !

In my case, shutting off the phone and turning it back on seems to restore me to full service.

One thing that I have noticed is that I also experience a total loss of power for no apparent reason with my Samsung Moment. Every key, including the power button in unresponsive. The only way to get my phone back in service, is to physically remove the battery, wait 20 seconds, then reinstall it.

I don't know if that's a part of the Airplane Mode mystery or not ??
 
I got my Moment on 11/22. Within the first two weeks, I experienced "Airplane Mode" several times. After reading here, I turned off wifi and left it off, because, really, 3G is fast enough for what I'm doing. I never had another instance of the problem. Yesterday, I went to turn on bluetooth, but I was too hasty and accidentally clicked the wifi box instead. I turned it back off immediately and turned on bluetooth. Last night, as the phone sat charging, it once again slipped into "Airplane Mode" and had to be restarted this morning.

It can't be coincidence. Wifi has to, in some way, be contributing to this problem.
 
mine goes into airplane mode at times too.. I have to power off and when I turn it back on I'm good to go.. the phone is cool but has it's problems like EVERY other phone on the market. i'll suck it up unitl august and I get to upgrade..
 
What are steps to go from 3G to 2G? (and back)? Thanks. had to remove battery. Better than a hard rest!

Phone is 4 days old, one episode to date, many apps, wifi on, wifi and battery widgets. Don't think the answer should be to turn wireless off at all times (that is lame) and apps/widgets are the point of an android. But am willing to see if this can be fixed. Let's cross fingers!
 
im on my 3rd phone and it happened again today. after going through several CS reps they finally scheduled me to a repair center. the last person who i talked to which by the number of transfers must be a level 10 RPG character,told me that this is a known issue (information that apparently is unlocked at level 10 because no one else ever mentioned it) and it is fixed with the CL14 update. tomorrow i will be jumping through the hoops they've set in order to get the update. even if what i read in the community forum is that this wont fix the problem. ill be writing back to let you guys know.

ps i feel evil since i know that its the wifi that causes the issue. wifi on & low bars = airplane mode :)
 
My phone went into airplane mode for the first time last night. I don't remember doing anything differently besides surfing the net while it was on the charger. When I was done, I attempted to make a call. The phone took forever to start ringing (at least 10 seconds). I didn't get the person on the other line but when I tried calling back the phone froze and I couldn't hang up at all. The screen was just stuck on "Dialing" I even attempted to call my cell from my house and it wouldn't do anything. Finally after about 5 minutes I was able to hang up but the phone... then went into airplane mode. :mad:. After a complete restart all was good. I did not have wifi on that day, and I can count on 1 hands how many times I've used it. but I did notice the browser was slower than usual right before it happened. I'm stumped! Has anyone elses phone froze when dialing out??
 
You know, that thing you just described....with it stuck on "Dialing," now that you mention it, I had that happen to me once. That was really weird. I could go back to the home screen, but it still showed the call active. It never rang or anything. I ended up pulling the battery, I think.
 
Yeah it is wierd. Even when i tried to hang up the "call in progress" icon was still up. The time for the active call would just restart when i tried to hang up.
 
FWIW, I'd also discovered (as someone had here) that changing the radio mode from "Automatic" to "Home Only" has eliminated what used to be a once-daily Airplane Mode radio lockup.

I'm on PRL 60659; I hear PRL 60660 adds more towers (and maybe fixes this issue, we'll see. I haven't been able to PRL update via the "Settings" menu recently).
 
i had the airplane mode issue almost daily since i got my phone in november...it's the only thing i don't like about it. after reading and reading other user posts about this issue, i decided to turn off my GPS (it usually doesn't work anyway). i turned it off on monday and haven't been into airplane mode since. i have had the wifi on briefly and still no airplane mode. not sure if this is the problem or i'm just having a few good days. it's worth a shot though if you are at your wits end like i was.
 
I'm joining the party. I've had my Moment for just over a week and it slips into Airplane Mode at least every 2 days, needing to be restarted.

REALLY hoping the new 2.0/2.1 update will fix it.

Quick Edit: I'm in an EVDO area... Not sure if that has something to do with it.
 
I have the latest version CL14. I have never turned on the wifi, and I airplane mode at least two, to three times a day. I also experience lagging typing, which causes mistypes. Mainly right after the airplane crashes. Hero should be here tomorrow.
 
wvdoc said:
Makes one consider the issues at hand. Deliberate???
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Only if there are black helicopters silently hovering outside your house. :rolleyes:

For those having problems, have you had your phone updated to the CL14 ROM yet? If not, I recommend you have it done. I had this bug happen once on CJ05, and have never had it happen on the CL14 ROM. My recommendation to anyone having this issue is to either get the Sprint update or update the phone yourself using the files and techniques from the SDX site.
 
R
BirdieMN said:
Only if there are black helicopters silently hovering outside your house. :rolleyes:

For those having problems, have you had your phone updated to the CL14 ROM yet? If not, I recommend you have it done. I had this bug happen once on CJ05, and have never had it happen on the CL14 ROM. My recommendation to anyone having this issue is to either get the Sprint update or update the phone yourself using the files and techniques from the SDX site.
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Both phones I have had were on CL14. And I am the airplane mode king.
 
I got my Moment about a month ago and immediately started seeing the random airplane mode bug. Fortunately, if I turned off wifi, I never got the problem. I updated to CL14 a few days ago, and while it seems like it's improved other things, I'm still getting airplaned. Ah well....
 
my wife gets her moment tomorrow... can't wait to hear her screaming about this little bug... I really do hope it gets fixed in the up coming 2.1 update... the Moment is a nice phone.. but this bug prevented me from getting it..
 
I fly every week, so at least 2x/week I have to actually put the phone into Airplane Mode, and it seems that some time after I bring it out of it, it's "offline" (there's no little plane in the signal-strength bar, but it's got an "x" in it and zero bars). Turning the mode to "Home Only" seems to help (and I now do have 60660, too), but it's not a perfect preventative measure.

I, too, hope 2.1 fixes this issue (and some others, incl. the stupidly-short audio buffer which breaks up the sound).
 
The problem started for me shortly after I installed the Dolphin Browser and several other apps. When I unistalled all the apps the problem ceased. I've since installed a few new apps but not any of the apps I unistalled, initially. I've had no problems now for a couple of months. That's about all I can tell you.

If I had to guess, the problem occurs when one of the apps tries to toggle various internet connections or wifi incorrectly.
 
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