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Help phone goes to disc drive mode

Wendemi

Newbie
My phone always goes into disc drive mode mode even when I select charge only. Worse, it goes to disc drive mode even when I charge using the wall charger, which means I can't access anything from my SD card when I charging my phone through the wall charger or my car charger. Any idea how to fix this? Thanks.
 
I did a battery pull but it is still happening. thinking about doing a hard reset but hesitating because of all the apps I have bought or downloaded.
 
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