Help phone keypad

[bdev4]

Hello,
When I make a call,and you get the automated options,like press 1 for this,press 2 for that.When I press a #,nothing happens.I looked in settings and didn't find anything.....Help!!!

 

[cartix]

I'm having the same problem, started today. VM is carrier.

 

[DragonSlayer95]

Do you have Google voice installed and using a forward number? It's been a while for me but this sounds like a GV issue.

 

[cartix]

GV installed, but no to forwarding number.

After 2 factory resets and numerous soft resets, the problem was still there. So, I shut off my phone overnight, and this morning it's back to normal!