• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Phone not power on, no damage, need data off

LostOnes

Lurker
My Samsung Galaxy S2 was working normally in my purse. Then I placed it in the baggy side pocket of my shorts to go outside. There was no impact, no water damage, nothing that I think would damage the phone-- except, in retrospect, it was 100 degrees outside.

When I got home a few hours later, the screen was black and the phone won't power on. My PC doesn't charge or recognize the device with the USB cable. (New battery doesn't power it on either.) I don't see any indication of sweat having affected the white water damage stickers, so I'm perplexed at what happened.

I still placed the phone in rice and also in the fridge, after searching forums and support pages for hours. I'm going to just assume the mainboard was overheated, but I wanted to find out if anyone knew specifically (on what internal hardware) where my data was stored.

I had my photos on an external card but I need my contacts and text messages I didn't get to backup-- a lot of info related to the funeral and family members I had collected for the widow before my phone decided to stop working.

If it is the mainboard/motherboard:
1. Can anyone tell me what "chip" the data is on?
2. Can the data can be retrieved if the defective segment of the board is replaced?
3. Can someone recommend how to do forensics on this phone if there's no way to diagnose exactly where on the board the problem exists? (That's how important these contacts and memos and text messages are to the family!)

Samsung and ATT told me to take it to their service center but their techs would merely replace the entire phone, not perform any data recovery.

If anyone can provide some suggestions on the matter, I'd greatly appreciate it.
 
Did you ever sync your contacts with Google? If u did, once the phone is functional you can restore contacts from Google. There are ways to get the phone up and running, but most of the solutions could wipe the data from internal storage (contacts/texts) if they weren't saved to external SD card. So before anything else, can u access recovery menu by holding both volume buttons along with the power button simultaneously. If the Samsung logo screen appears release the power button but continue to hold volume up and down.
 
Did you ever sync your contacts with Google? If u did, once the phone is functional you can restore contacts from Google. There are ways to get the phone up and running, but most of the solutions could wipe the data from internal storage (contacts/texts) if they weren't saved to external SD card. So before anything else, can u access recovery menu by holding both volume buttons along with the power button simultaneously. If the Samsung logo screen appears release the power button but continue to hold volume up and down.

Thank you for your response.

Unfortunately, I was not able to sync my info with Google because I have company private info on the phone. I also could not sync my contacts with my Exchange account because we cannot mix work and personal info.

So right now, my phone is in a bowl of rice just in case there was some moisture (sweat) that infiltrated the device. I'm just praying and waiting right now that by some miracle, I can power on the device long enough to retrieve the info I lost.

In the past, I have had to enter the recovery menu, so I'll definitely be sure to try that as soon as I can.

I'm wondering if it's possible to send the phone to 3rd party repair center who also does data recovery or to a legal forensics lab.

I am ever hopeful the data is present but the chip just needs to be soldered onto a working board... if that's the problem.

And yes, I know service centers would destroy all my data which is why I'll wait 84 more days (warranty) before I show up at their door.
 
Back
Top Bottom