Help Phone problems

[Chuckp1973]

Ok, new problem with my TU. The phone isn't working. The phone rings, and I swipe to answer, and the party on the other end can hear me, however I can't hear anything. Also when calling out I can't hear the phone ringing or anything, however speaker phone works just fine. I've done a full factory reset and tried updating everything, still no luck. Any ideas??

 

[niteNarmor]

Ok, new problem with my TU. The phone isn't working. The phone rings, and I swipe to answer, and the party on the other end can hear me, however I can't hear anything. Also when calling out I can't hear the phone ringing or anything, however speaker phone works just fine. I've done a full factory reset and tried updating everything, still no luck. Any ideas??

When you receive a call, press the volume up key on the side of the phone. It will pop up on screen - In Call Volume. It may accidentally be set to lowest setting.

 

[Chuckp1973]

In call volume is maxed, and mute is off. Speaker phone works fine, its just the regular "phone" that isn't working. I can't hear anything, including the other line ringing when I dial out, but they can hear me...

 

[mydian]

Maybe the speaker went bad.

 

[xaelith]

Maybe the speaker went bad.

+1. A good way to check this is: a) try speakerphone (which you have), and b) connect a headset. If both work fine, then the earpiece speaker is bad.