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phone replacement

G

gonefishin96

Newbie
it seems from reading about how many eris's a lot of you have had you should know a lot on the subject :)...any way im having issues with my phone one is the track ball wont scroll left, and my phone randomly selects things when plugged in...i'm not looking for a new phone or model only asking for a referb eris the problem is this i didn't buy the phone directly from verizon i got it from another person i assume they know this...will this be a problem will they tell me they cant do anything for me because of this or will i still be able to possibly get a replacement?? thanks!
 
gonefishin96 said:
it seems from reading about how many eris's a lot of you have had you should know a lot on the subject :)...any way im having issues with my phone one is the track ball wont scroll left, and my phone randomly selects things when plugged in...i'm not looking for a new phone or model only asking for a referb eris the problem is this i didn't buy the phone directly from verizon i got it from another person i assume they know this...will this be a problem will they tell me they cant do anything for me because of this or will i still be able to possibly get a replacement?? thanks!
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Hello gonefishin.

Your carrier is under no obligation to support your device, other than to allow its activation with their system, if it was not acquired from them, unless a valid warranty or insurance policy was transferred to you in some way by the seller.
 
thanks for the response thats pretty much a figured...any chance i can get around this or maybe get lucky and get a nice CSR on the phone? maybe worth a shot i guess
 
gonefishin96 said:
thanks for the response thats pretty much a figured...any chance i can get around this or maybe get lucky and get a nice CSR on the phone? maybe worth a shot i guess
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Well, present your case to them.. offer the floor rep a smile and lunch, then you can say you did your best.
 
Most likely (if you are activated through verizon) they will exchange it for a fee. The phone technically is only available through them, so they did sell it at some point. If they do help you you will probably have to pay something...
 
Jrocker23 said:
Most likely (if you are activated through verizon) they will exchange it for a fee. The phone technically is only available through them, so they did sell it at some point. If they do help you you will probably have to pay something...
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Good points, and they do love to start people over on two year contracts. ;)
 
well for anyone wondering it didnt work first try dont really have time to try again so i'll suck it up for now and enjoy my eris...rerooted of course
 
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