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Help Phone shutting off after small drop?

litrekid

litrekid

Member
Need some testing from anyone willing to try. Hold your phone screen up and drop it just an inch or two on a desk or table. Does it shut off? Having this problem with mine. Shuts off with the slightest impact. Not a good sigh I would think.
 
litrekid said:
Need some testing from anyone willing to try. Hold your phone screen up and drop it just an inch or two on a desk or table. Does it shut off? Having this problem with mine. Shuts off with the slightest impact. Not a good sigh I would think.
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Just tested, mine does not. Also a few days ago my phone was nocked off of a table(5 ft) and it didn't shut off. I think if I were you I would look into getting a warranty replacement. If it really is that easy to cause you should have no issue demonstrating it to the people at VZW for a warranty replacement. I'm betting yours is defective unless a whole bunch of other people say they have the same problem and I'm just the exception.
 
rexdog1888 said:
Just tested, mine does not. Also a few days ago my phone was nocked off of a table(5 ft) and it didn't shut off. I think if I were you I would look into getting a warranty replacement. If it really is that easy to cause you should have no issue demonstrating it to the people at VZW for a warranty replacement. I'm betting yours is defective unless a whole bunch of other people say they have the same problem and I'm just the exception.
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I'm thinking its not widespread or I would have heard someone else with the problem. My problem is I replaced one already for a bad ear piece and I'm not fond of refurbs. I've only had the phone for 10 days you would think I could get a new one.
 
Take it to the corporate Verizon store in Kokomo and be considerate, yet assertive, about the issue and have it replaced.
 
I have the same issue. At first I thought it might be a safety feature, although I would have no rationale for that thought. Did you manage to successfully replace the phone?s
 
I am having the same problem with my Galaxy Nexus. A short drop of less then 2 inches and the phone shuts down. I have had a string of bad phones from Verizon. I am currently on my 5th Galaxy Nexus. Phones 3 and 5 have had this problem. The phone will even shut down in my pocket. I have the phone in a Seidio Convert Case and that a should absorb some of the shock but the phone still shuts off.

It is at the point everytime I take the phone out of my pocket I have to turn it on.
 
it's the battery disconnecting? Or so I've heard before. Never had this issue, but never dropped my phone.

What battery are you using?
 
I believe the battery is disconnecting. It happens with the slim extended and standard. Both have the proper backs on them when installed
 
Can confirm this isn't normal... I once fell asleep on my loft bed holding my phone, a mistake I don't plan on making again. It fell down the side of it, smacked off the frame and probably the edge of the drawers underneath, then finally came to a rest behind the drawers (not a scratch, luckily, though a small, insignificant one has developed since). Still on, though.
 
my nexus one has started to shut down without being dropped. the only 2 ways to reboot it is by removing and replacing the battery or by plugging the charger in. Can anyone help on this ??
 
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