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Help - Phone won't hard or factory reset, please help!

Kotori-kun

Newbie
Hey guys, so I'm having a lot of problems with my LG right now =/
So I wanted to factory reset.. but it doesn't work - When I choose to Factory Reset the phone never completely reboots, I don't even think it shuts off, it just stays on a blank screen. I've tried it a few times and waiting as much as 30 minutes. But no progress =[

I've also tried hard resetting it but for some odd reason the "Factory Reset" thing doesn't show up after I hold the 3 buttons down for several seconds. Can someone please help? I'm in desperate need of help :(
 
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