Help PIN code has no limit so there is no OK button

[JGD]

Hi,

My daughter's Android ran out of battery and now we can't enter the phone.
This is what happens when you boot it:

1- It asks to draw a pattern to get in. That seems to go ok because she remembers that.
2- The phone goes in and you can move around the screens for about 10 seconds.
3- The phone locks itself and asks for the PIN code, saying that 2 attempts are remaining.

This is where we can't proceed. When have the pins, puks and everything. But The PIN doesn't seem to have a limit, we can enter as many characters as we want, there is never an OK button to use the PIN. It should be a 4 digit number but we cannot use it.

Any ideas what's going on?
Hint to get back into the device?

The phone is a HUAWEI Ascend Y330-U01
I can go into Google Device Manager and see the phone there. I guess I can install something remotely as well ad so on.

Thanks.

 

[Hadron]

Never met this before. Generally once you are in you are in. Any clue as to what is asking for the PIN? What happens if you try without the SIM?

 

[JGD]

@Hadron good suggestion! I tried that and I can get into the phone fine. As soon as I put the SIM card starts asking for the PIN code (2 attempts remaining it says). Maybe the SIM card is corrupted or something.

 

[funkylogik]

Maybe your daughter put a pin on the sim? (something I've never done so dont know how it works)
U tried her date of birth? Default is usually 0000 I think but I don't want you wasting attempts and locking it.
I'd go to the carrier shop and get a replacement with same number (takes minutes in the UK)
(although the fact it's locked could make them think it's stolen so take some ID associated with the account)

 

[JGD]

Hi, yeah I guess I'll go to the shop.
The "funny" thing is that you cannot waste any attempts, you never see any OK button to really type in the PIN. It doesn't matter how many digits you enter.

 

[funkylogik]

Strange. Must be a dodgy sim mate.
Good luck

 

[Hadron]

I used to use a SIM PIN, so am surprised it takes so long to kick in. I'd ask her whether she enabled it. As Funky says, there's a default PIN, but it shouldn't enable itself, and there should indeed be an ok button. If you get it wrong 3 times you need the PUK code to unlock it.

But in any case, the carrier ought to be able to sort it out.