Hello pier17. Welcome to Android Forums. Not owning a tablet, I don't have an answer for you. I would suggest checking into the area where your tablet is discussed for that answer. Not knowing which tablet you own, I'm leaving you a link to the list of tablets. Just open the list and then give your tablet name a click. If you don't find an answer there by reading.... please feel free to start a new thread and ask. Thanks for joining and good luck with your play store problem.