If a battery pull doesn't fix the issue you could try doing a hard reset, if you do a search for "hard reset" you will find instructions. I personally would just return it though because if it happens again and only a hard reset fixes it you will be loading everything onto your phone again and again.
I was able to unlock my screen by doing a slight variation on shocker's instructions.
Open keyboard and press 'x' and power simultaneously.
There will be a menu where there is a Power Off option.
Use the arrow keys and select Power Off. Hit the carriage return key.
(Ok didn't seem to work) The Droid powered off all the way and when I powered it on again the screen unlock worked now.
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