Help Please Help! HTC One S Bootloop

[jasminefleur]

Hi,

I've had my HTC One S for several month with mostly no issues (apart from our good friends the random HTC glitches!), and this afternoon it switched off with plenty of battery. Here's what happened:

- Switched on Wi-Fi
- Selected Wi-Fi settings
- Phone switched off
- When I try to switch it on it gets to the 'HTC One' screen and then turns black

- When I get home I plug it into my laptop to charge
- Appears to be charging fine; flashing orange light suggests it had run out of battery
- When orange light is solid, I switch it on again
- As soon as it reaches HTC One screen it freezes for a few seconds, turns black and then reboots again

I have gone to the Bootloader screen, and have tried Reboot and Power Off from Fastboot, as well as Recovery, but eventually it just returns to the bootloop.

I haven't installed any new apps recently, and had been using Wi-Fi plenty of times in the last few days. I am adverse to using Factory Reset and Clear Storage because of the contacts, text messages, photos and videos on my phone. Is there any way to get the media off before one of these options? (The media is the main thing I don't want to lose).

Here's what it says on the Bootloader screen:

*** TAMPERED ***
*** LOCKED ***
VLE PVT SHIP S-ON RL
HBOOT-1.14.0002
RADIO-1.08es.50.02.21
OpenDSP-v29.1.0.45.0622
eMMC-boot
Jun 11 2012, 14:36:28

HBOOT

<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item

FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE

Any help would be appreciated!

Thank you so much,

Jasmine

 

[andyben]

sae happens to mine.

factory reset is only way out

 

[jasminefleur]

So is there no way to save the media?

 

[olbriar]

jasminefleur. Hello and welcome to Android Forums. Prior to doing a factory reset, you might try pulling your battery out forcing a hard reboot. This might not fix your problem but it's always worth a try and you will lose no saved data on your phone in the process. If all else fails, a factory reset is likely your course of action. As far as data is concerned, you can easily salvage what's on your SD card. Your downloaded apps from the play store can be had again... even the paid for apps can be replaced at no cost. Your contacts should be backed up with google services. Your texts and other items stored on the phone's internal storage will likely be lost. I hope it does not come down to a factory reset. It's good for the phone but a hassle with some losses.
Thanks for using these forums. Best of luck to you.

 

[andyben]

no battery to pull in One S

 

[agentc13]

no battery to pull in One S

Hold the power button down for ten seconds and it is the same effect.