Plz Help W/ Brand New M8 (Messed Up Updates)

[monkey pie]

Hey guys,

Will try to keep this short. I bought this outright off Amazon and for the first week or so I had no complaints. My M8 had a few software updates and I was loving the phone. Last night though, another software update started, and in between this update, my M8 indicated to me that there was an issue with the update. I could not access my phone as I usually would be able to - there were repeatedly little boxes popping up that explained each and every app wasn't working (for lack of specifics), and whether or not I wanted to send an error report. When I clicked yes or no, nothing even happened. If I held down the power button though, I could see the option to turn off the phone in the background. So I played around with the screen until luckily enough I managed to get the phone to restart by pressing on that option behind those little windows popping up.

I figured I'd reset to factory settings. So I did. Today, I checked for an update again, and there was one. My phone is on Android version 5.0.1, software #: 4.16.401.13. However, I don't believe it is up to date (even though it says it is), because when I click the bottom right touch button, the two squares (task manager) that usually allow to close apps that are open, it looks like it did on my M7, not like it did on my M8 when I first started using it. M7: little windows overlapping. M8: all windows appear on the screen, in rows. Hopefully that makes sense.

So basically I'm a little suspicious of my phone and I can tell something weird is up because of the way the task manager looks, as if I'm operating on an older M7. Anyway, thank you for reading and I appreciate any feedback.

 

[olbriar]

I'm sorry you hit an upgrade snag. A factory reset after a major update is always a good thing though. You might want to manually check for another update. My M8 is on software rev 4.17.605.9 Sense is on version 6.0 and Android version 5.0.1

 

[monkey pie]

Hey Olbriar,

By manually check, what exactly do you mean? I go to settings, then about, and then check now for update. It says my phone is up to date, but I find that hard to believe. Is there another way to go about the update?

Thanks.

 

[CapThrowback]

The Task Manager screen to which you're referring has two different views. When you press the recent apps button, is there a menu (3-dots) button in the upper right corner? If so, the Settings there allow you to switch between Task Manager views. You can use the "Card" view or the "Grid" view. It sounds like the view just got switched.

 

[markdoc]

So far you're ok, Monkey Pie. What everyone has told you so far is correct. I'll try to summarize.
To check where you are on updates, go to "Settings, About, Software Information". If you're on "Software number" 4.17.605.9, you are up to date. If you're on 4.16.???, then you're missing the security update that I got on Sept 9.
You're lower right "Recent Apps' button had changed since your M7. You now have a choice. I agree with Cap Throwback. If you press on the button, you'll get the "Recent Apps' screen. Tap on the upper right 3 dot menu and pick "Settings". To learn all the changes and new stuff on your M8ynn, go to "Settings, About, Help, Tips & Help". There is a great library there full if information. You can swipe to the left for an" faq". If you tap the upper right menu dots you can update your help files.