• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

possible froyo release!

Status
Not open for further replies.
takirb said:
This thread reminds me of this pregnant chick i knew. She wanted to drink and smoke while pregnant, so she kept repeatedly asking the dr about it, call after call, visit after visit, just looking for any bit of hope. Oddly enough, the dr said "fine, drink and smoke..."

So she went back telling everyone the dr said it was ok to drink and smoke while pregnant, and of course, that's what she did.

*my point is that if you pester people long enough they'll cave in and tell you something you might wanna hear to get you to shut up. It happens in support centers daily, and even at McDonald's when they say "sure, i put the ketchup in your bag* ;)
Click to expand...

That has a good point friend, he or she could of just been shutting me up, but I don't think my email went to the same person everytime.
 
Neitherfanboy said:
That's a silly argument. I am sure they have a department where all they do is answer emails, so if they get one email or 10 million emails will obviously make no different to their workload at all. Pile em on guys, everyone send multiple emails, have at it.
Click to expand...

This is one guy with a few emails. 5 or 6 emails is not going to overload a department.

If they don't want people to continue to send emails over and over again how about they try to ohhhhhhhhh...........

ANSWER IT THE FIRST TIME!!!!!!!

Problem solved.


Seriously, you guys can quit the whining, it really looks pathetic to tell a customer how many times they can email a CUSTOMER SERVICE AND SUPPORT DEPARTMENT.

Maybe HTC will release and emails sent server so you can pester the other thousands of people that have sent multiple emails OVER THE COURSE OF A MONTH and tell them to stop bothering HTC with their stupid problems.


Apologists - Worse than fanboys.



Neitherfanboy said:
You don't think staffing of the customer support center is in any way tied to VOLUME of emails/calls? Just sayin.
Click to expand...

:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:


Over 5-6 emails??? Over a month? REALLY???? You guys really are desperate to prove a point here.
 
WaSTeLaNd said:
That has a good point friend, he or she could of just been shutting me up, but I don't think my email went to the same person everytime.
Click to expand...

Oh, i don't mean specifically your email, i'm speaking of HTC in general. I'm sure when they get bombarded with emails/calls about the same subject so much, they just start telling people what they wanna hear at some point be it true or not. Typical customer service from my experience.
 
hay_guys.jpg
 
this was my conversation from yesterday witha rep

Time
Details
07/26/2010 05:52:13PM
System: "Please wait and the next available specialist will be with you shortly."
07/26/2010 05:52:19PM
System: "If you are chatting today for Technical Support, please call (888) 211-4727."
07/26/2010 05:52:33PM
System: "If you are a corporate business customer and need assistance with your account, please call (800) 927-2199."
07/26/2010 05:52:47PM
System: "Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin."
07/26/2010 05:53:01PM
System: "Thanks for your patience. We look forward to chatting with you."
07/26/2010 05:53:11PM
Session Started with Agent (Patrick R)
07/26/2010 05:53:11PM
System: "Thank you for contacting Sprint. My name is Patrick R."
07/26/2010 05:53:11PM
81: "EVO Froyo"
07/26/2010 05:53:39PM
81: "Paatrick R. Hey, i was wondering if there was a Froyo release date for the EVO?"
07/26/2010 05:54:48PM
Agent (Patrick R): "Hi. HTC EVO is expected to back in stock in this week."
07/26/2010 05:55:00PM
81: "no..."
07/26/2010 05:55:16PM
Agent (Patrick R): "Thank you for your interest in HTC EVO."
07/26/2010 05:55:34PM
81: "Patrick. did you read the question?"
07/26/2010 05:56:17PM
81: "I asked when should EVO owners expect to see the android upgrade that is commonly known as Froyo, aka android 2.2"
07/26/2010 05:57:20PM
Agent (Patrick R): "I am sorry; as of now there is no update about the Android software."
07/26/2010 05:57:42PM
81: "do you know when the update is suppose to happen?"
07/26/2010 05:57:56PM
81: "we know it's going to happen, that was already annouced"
07/26/2010 05:58:00PM
81: "do you know when?"
07/26/2010 05:59:04PM
Agent (Patrick R): "You can check this Android 2.2 update for the HTC EVO at below link:"
07/26/2010 05:59:09PM
Agent (Patrick R) sends page: "http://softwarestore.sprint.com"
07/26/2010 06:00:57PM
81: "wtf"
07/26/2010 06:01:09PM
Session Ended
07/26/2010 06:01:09PM
81: "wow."
 
Would not surprise me if VZW rolls out Froyo before Sprint. Sprint's content with having Evo as the first "4G" but doesn't know how to build on that lead. Evo with Froyo will be tough to beat.
 
Rigmaster said:
Would not surprise me if VZW rolls out Froyo before Sprint. Sprint's content with having Evo as the first "4G" but doesn't know how to build on that lead. Evo with Froyo will be tough to beat.
Click to expand...

I'm pretty sure you're right. Sprint hasn't been that good with Android updates (see Hero and Moment) and even announced that the Samsung Epic will come with Android 2.1. If that is slated to (supposedly) come out by August 20, that probably means Sprint's froyo roll out will be after that. I hope I'm wrong though. Someone please tell me it's coming next week :D
 
customer service is a bit dense. i had a 4g issue last night (it wouldn't load pages on my phone, but the gf's phone worked) called customer service, explained the issue. she put me on hold, called tech. that told me somebody would call back. never got a call back. thankfully, the network started to work again.
 
Status
Not open for further replies.
Back
Top Bottom