Post here ONLY if your DATA is working NOW

[Scyy]

you guys should note whether or not you had to restart/airplane mode/dat on/off or anything like that to get data going again....if you didn't, then the major problem is solved....not everybody is being clear as whether there 3g just came back on on it's own or not.

I haven't had to touch air plane mode in almost a week.

 

[Shripe]

Yeah I actually went all day without a data-drop yesterday and the day before I had one drop that lasted a few seconds Only thing changed was I restarted my month a day early so maybe with the refreshed month it changed something on my account?

I would guess that the plan reset that the EE person did yesterday does effectively the same thing as you paying for a new month (I was going to do that if I couldn't get anywhere with tech support on the 1st, when I would've had to pay on the 2nd).

 

[greg4android]

Well, based off reported experiences of people getting their data back, I took the plunge and went and bought another one today at Wal-Mart.
they had 6 of them @ 129.99 (lots of people reporting them elsewhere @199?)

Activated it online, turned on, and behold 3G data right off the bat!

here's the strange thing. I had ALL bars where I bought it and activated it. as I slowly left the metro area into the outlying rural areas, The phone stayed on 3G the entire time......and get this, WITH NO BARS for more than 20 miles, I was playing VIRGIN LIVE RADIO. Both the UP and DOWN arrows were solid (showing data transmission). After I went down in to lower elevation, went to 1Xrtt, then eventually "X" (no service)...

but when I got back to where I live, back up to 3G with 2 bars, and surfin' away.

Wanted to make sure first the phone had 3G data in a metro area, and it did. so I knew it would probably be accessible at home.

DATA works for now, lets see how long it KEEPS working.

 

[Scyy]

considering they are claiming to still be in the process of upgrading the network I don't see it getting anything other then better. Hopefully on their next big launch they learn from this and do this all before hand.

 

[lou61166]

Almost 5 days and still going strong,i am very pleased,with the service and price.

 

[greg4android]

I believe they have good intents of fixing the issues, seems as the issues have gotten better.

you're right though, this should have been more planned out prior to a HUGE national launch. (but same thing happened with broadband2go launch too).

Keep your fingers crossed!

 

[kc3]

I would guess that the plan reset that the EE person did yesterday does effectively the same thing as you paying for a new month (I was going to do that if I couldn't get anywhere with tech support on the 1st, when I would've had to pay on the 2nd).

Yeah, I did it a day before the end of the month, heck four hours before and so I figured why not try?

 

[greg4android]

I was able to extract this out of the phone about the IP address and server.

IP Address:66.87.16.248
Location:

UNITED STATES, KANSAS, OVERLAND PARK
Latitude / Longitude:38 LATITUDE, -94 LONGITUDE
Connecting through:SPRINT NEXTEL CORPORATION
Time Zone:UTC -06:00
Net Speed:MOBILE
IDD Code:1
Area Code:913
Weather Station:USKS0637 - SHAWNEE MISSION
MCC:316
MNC:010
Mobile Brand:NEXTEL



P.S. I'm using this as a mobile hotspot now inside my bedroom (poor reception here)

 

[Shripe]

I was able to extract this out of the phone about the IP address and server.

Yesterday morning, I ranged anywhere from 325kbps/75kbps to 650kbps/126kbps. Just now, I ran another couple tests, and hit 353/177 and 170/65. haha.

 

[kc3]

Okay so IRONICALLY after resetting my month my data worked virtually perfect for three days, well apparently I still had support ticket and I got a text saying to pull my battery out and reset my phone, my data has been down since that happened last night... Wow, irony, they killed my data when trying to fix it and now every site goes to Virgin Mobile, GREAT lol

 

[weddle]

Maybe they forgot to turn your service back on? They did that to me once lol

 

[kc3]

lol well I called again and they put in ANOTHER ticket lol, so maybe they'll reset it again, I guess worst guess my plan is up in a month and maybe I'll have data than

 

[eidauk]

I haven't had a 3G drop since about Friday (3/25). I keep checking about 5 times each day just to verify. I haven't had to "airplane mode" or reboot. Prior to that date I would have dead 3G about 50% of the time. It's been flawless recently. I'm thinking something significant has changed with the network or they've fixed my phone in the background. I live in Salt Lake City.

 

[greg4android]

No data drops since 3/26.

Was just in the city about 1/4 mile from the tower and got 1.2mpbs DOWN, and 560kbps UP on a speedtest.net test.

Not bad.

 

[loumalnati]

I got call from escalation support today...they reset my plan and I have not any issues since.... I wonder if they fixed the issue ?

I still find it odd that no one can tell me the exact issue and what was done to fix it...more importantly are they certain the issue has been permanently resolved.

 

[greg4android]

I doubt anyone at Virgin Mobile or Sprint would disclose the details of what was wrong or how it was fixed. Just be glad its back up and working! (for now)

I got call from escalation support today...they reset my plan and I have not any issues since.... I wonder if they fixed the issue ?

I still find it odd that no one can tell me the exact issue and what was done to fix it...more importantly are they certain the issue has been permanently resolved.

 

[greg4android]

Data seems to be routed thru huntington Beach, CA today, instead of
Overland Park, KS. Didn't notice any speed difference, but I went to 1X a couple of times (mainly due to signal strength).

Interesting how they are switching the data routing up.

 

[kc3]

lol I called VM again and this time demanded that my plan get restarted (without costing me my minutes) They did this and sure enough, my data works again after being down for two days.