-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
Power button
- Thread starter Beckdroid
- Start date
My advice to you is get your money back - you have more than sufficient reason to do so - if you've already gone through 4 devices in less than 2.5 months it's time to make Motorola put their money where their mouth is. And make VZW also reinstate your upgrade - so you can then really make me jealous with the Galaxy Nexus
I will also say this - I'm being very adamant about what I say, but in retrospect, I went over the line - Neither one of us can say for certain it is one thing or another - but I never mention anything about probability or degrees of probability, an for that, I'm sorry. There is no definite, other than the fact that you've gone through 4 devices and are still having problems. That, in and of itself, is a fact that speaks volumes, and even if I could bring 100,000 success stories with the BIONIC into the forum, it would not change your experiences, and for that, I'm truly sorry. I really wish you could have one that just works, OOB, period. At this point, though, I'm not sure if anyone (even me) would be satisfied with a perfectly working device after 5 failures. And that is, for all intents an purposes, the bottom line.
Seriously, though, as I said - it's time to make VZW and Moto fix your problems permanently - by restoring your upgrade and your money so you can get the next big device when it hits. Do not back down, even if Moto says they want it fixed - politely but firmly (as in a rock) tell them that you want your money back, a replacement every 2 weeks is too much for you to work with. Same for your upgrade at VZW - and keep taking the all to a higher level until someone finally bends over and hands you the soap. At this point, you deserve all that and more.
The problem is he cannot MAKE them do jack.
They make so much freaking money off of these subscription fees they don't care about him, they will most likely continue to send him replacements and unless he gets lucky and finds someone who actually wants to help him out he will be stuck paying a contract cancellation fee to get out of it.
The end story, you are only lucky if you find someone who will help you, if you don't you are boned.
I know, I am simply saying that they don't HAVE to do anything.
moondrius
Android Enthusiast
Verizon is not going to do anything and Motorola certainly wont. Your best bet is to keep calling and they might do an alternate replacement to another device. It will still be a CLN phone that probably wont work but you never know. Also if you find a nice rep that is willing to help they might be able to find a promo to flip your upgrade date over so you can at least buy a phone and sell your Bionic and break even.
WA_Bob
Android Expert
Sorry to beat a dead horse, but it is possible to get a run of bad phones and also get good service from Verizon and a CLNR that works quite well.
I bought a Thunderbolt on the first day it was out and between then and 2 weeks ago I had to get three replaced for issues under warranty. When the 4th one failed me, I politely but firmly got them to put me through to a supervisor so I could explain my frustration. I also told them that I'd had a number of Motorola devices before then and had no problems with them so I wanted to give up on the HTC and get a Motorola. After talking a while, she agreed to exchange my latest Thunderbolt for a CLNR Bionic without me having to extend my contract or pay any extra. While the Verizon supervisor filled out the forms on her end, we chatted for a bit and she said that alot of people who do end up having problems like I did get verbally abusive and are harder to work with. I can't make the connection with 100% certainty, but if I had ranted to her I'd probable have been offered a Droid Charge or LG Revolution as a replacement instead.
At the same time, I did enjoy my Thunderbolt when it worked and would have kept it, like many others I know on the forums, if it I hadn't had such a bad run of them. Is it a bad phone? Depends on who you ask. All I know is it was for me and if it works for someone else more power to them.
The Bionic I have now is working quite well for me and, given my experiences with my previous DX and OG Droid, I expect it to last me for as long as I can stand it. The doesn't mean everyone will have the same experience and it's quite possible it'll flame out as soon as I post this. But I think that Verizon will be more than willing to replace a 5th in a row Bionic with a Nexus if you work for them. And having to use a Capri Sun straw is creative (and good thinking on the fly IMO), but that button needs to be replaced and Verizon or Moto needs to step up for the plate for that. It may take some persistence, but I do believe it's possible. In fact, while they love to push their CLNRs you could possibly be able to talk them into a new one if you explain the circumstances under which it died and what you've had to go through since then.
For now good luck all and, as important as it can be to us these days, it's just a phone and there will always be another one.
I bought a Thunderbolt on the first day it was out and between then and 2 weeks ago I had to get three replaced for issues under warranty. When the 4th one failed me, I politely but firmly got them to put me through to a supervisor so I could explain my frustration. I also told them that I'd had a number of Motorola devices before then and had no problems with them so I wanted to give up on the HTC and get a Motorola. After talking a while, she agreed to exchange my latest Thunderbolt for a CLNR Bionic without me having to extend my contract or pay any extra. While the Verizon supervisor filled out the forms on her end, we chatted for a bit and she said that alot of people who do end up having problems like I did get verbally abusive and are harder to work with. I can't make the connection with 100% certainty, but if I had ranted to her I'd probable have been offered a Droid Charge or LG Revolution as a replacement instead.
At the same time, I did enjoy my Thunderbolt when it worked and would have kept it, like many others I know on the forums, if it I hadn't had such a bad run of them. Is it a bad phone? Depends on who you ask. All I know is it was for me and if it works for someone else more power to them.
The Bionic I have now is working quite well for me and, given my experiences with my previous DX and OG Droid, I expect it to last me for as long as I can stand it. The doesn't mean everyone will have the same experience and it's quite possible it'll flame out as soon as I post this. But I think that Verizon will be more than willing to replace a 5th in a row Bionic with a Nexus if you work for them. And having to use a Capri Sun straw is creative (and good thinking on the fly IMO), but that button needs to be replaced and Verizon or Moto needs to step up for the plate for that. It may take some persistence, but I do believe it's possible. In fact, while they love to push their CLNRs you could possibly be able to talk them into a new one if you explain the circumstances under which it died and what you've had to go through since then.
For now good luck all and, as important as it can be to us these days, it's just a phone and there will always be another one.
johnlgalt
Antidisestablishmentarian
You bring up a very good point - polite but firm is the way to go, not ranting and raving.
This happened to me several years back with my car.
I had just bought a brand new 1997 Mitsubishi Eclipse - it was just over a month old, and I had not made my first payment on it. I was at school getting registered for classes, and some lady had parked a Mustang nearby on a slight incline - her parking brake apparently failed (she had a stick) and it rolled back and side swiped my car, scratching and denting (badly - I'm guessing her car was already over 5mph on impact) the driver's side door.
Her insurance company rep called me at home a few days later wanting to offer me a settlement check for $457 - I had already gotten estimates on both replacing the door and fixing it - fixing it was ~$700 and replacing it was around ~$1100. My mom was screaming at the man hysterically that she was gonna do this and that and sue and whatnot. I was in the shower getting ready for classes at the time.
I took the phone from her, calmly told the man that this was a brand new car, and I had not made my first payment on it, and that I was not settling for having a 'fixed' door when the rest of the car is brand new. Since I was under no obligation to accept his offer, and since his client was firmly at fault (I never saw it happen, but a Sheriff's deputy came out to fill out the paperwork and make the report, so it was all official) I told the rep that it was my prerogative to get the door replaced instead of just fixed, and I'd be happy to consider claiming that they replace the entire car instead.
Needless to say, he acquiesced and I had a replacement door put on the car. My mom's method of screaming and yelling and threatening got absolutely nothing accomplished. But talking to the man politely, firmly and letting him know that I knew exactly where I stood legally made him stop trying to run a game on me and proceeding with the repair.
This happened to me several years back with my car.
I had just bought a brand new 1997 Mitsubishi Eclipse - it was just over a month old, and I had not made my first payment on it. I was at school getting registered for classes, and some lady had parked a Mustang nearby on a slight incline - her parking brake apparently failed (she had a stick) and it rolled back and side swiped my car, scratching and denting (badly - I'm guessing her car was already over 5mph on impact) the driver's side door.
Her insurance company rep called me at home a few days later wanting to offer me a settlement check for $457 - I had already gotten estimates on both replacing the door and fixing it - fixing it was ~$700 and replacing it was around ~$1100. My mom was screaming at the man hysterically that she was gonna do this and that and sue and whatnot. I was in the shower getting ready for classes at the time.
I took the phone from her, calmly told the man that this was a brand new car, and I had not made my first payment on it, and that I was not settling for having a 'fixed' door when the rest of the car is brand new. Since I was under no obligation to accept his offer, and since his client was firmly at fault (I never saw it happen, but a Sheriff's deputy came out to fill out the paperwork and make the report, so it was all official) I told the rep that it was my prerogative to get the door replaced instead of just fixed, and I'd be happy to consider claiming that they replace the entire car instead.
Needless to say, he acquiesced and I had a replacement door put on the car. My mom's method of screaming and yelling and threatening got absolutely nothing accomplished. But talking to the man politely, firmly and letting him know that I knew exactly where I stood legally made him stop trying to run a game on me and proceeding with the repair.
Fixitguy
Lurker
I have a friends bionic that has already been replaced. She dropped the phone and it possibly severed at that time. I replaced the digitizer for her, but while inside the switch literally popped and bounced across my bench. If anyone can give me a very high res picture focused on the switch from the soldered points side, I could really use the imagery in my repair attempts as the solder pads are completely null. I will return the favor with other repairs if at all possible. Please feel free to email me directly at fixitguy.jy@gmail.com