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Praise for Mobile Fun

G

gw4frx

Newbie
Most of us moan and complain bitterly when suppliers get it wrong, so it seems right to redress the balance occasionally.

I recently ordered a Piel Frama case for my Desire from Mobile Fun and for various reasons the order went awry; the bottom line was no case and me out of pocket. However, their product manager (Jasvinder Singh, who's occasionally posted on here) gripped the problem in short order and a replacement was sent by next-day special delivery. Not only that but their customer services people rang twice to check arrival and e-mailed sincere apologies.

I call that going the extra mile, and they'll certainly get my business in future. If only every company in the UK behaved like that!

No connection whatsoever, just a very satisfied customer.
 
That's worth a mental note. Thanks!

Customer service is key.....especially with online sales. I, too, had an issue with a purchase online at the beginning of Dec that went awry. Needless to say, after nearly four weeks of no response to emails and no product, it was only after a complaint was filed demanding a refund that I got a response. Two actually. One was 'Sorry I was away and poorly' and the other was 'I don't know why it didn't arrive; must have been the Dec weather.' Amazing how something so small as a quick status update and/or follow up can completely change your view of an online shop.
 
I'm just happy we could get it resolved quickly for you.

What did you think of the case? Piel Frama is my fave leather case by far - it's just oozes quality.
 
>What did you think of the case? Piel Frama is my fave leather case by far - it's just oozes quality.<

I like it very much indeed. The fit and finish are excellent and it's not much thicker than the HTC 'pouch' case I had before. Having almost dropped the handset when trying to extract it from the latter to answer a call quickly, it's a relief to have removed that possibility!
 
Have delt several times with Jazz and Moblie Fun and found them to really try that bit harder to meet your needs.... It's the kind of service that makes you go back... So i agree with OP and also offer my praise to Jazz
 
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