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Help Problem trying to install 2.1

I am trying to install 2.1 on my wifes Moment and I ran into a problem. I got through the install to the point where you press "start upgrade". I got to 9 seconds elapsed, and it froze. I also had problems with connecting the phone after pressing the volumedown/camera/power button combo.

After having to restart the install I can't even get past the first time you plug the usb cable in. It just does not seem to see the phone plugged in.
I had these same exact problems when upgrading my phone a couple days ago, and must have got lucky. After a bout 2 hours of trying it over and over again, it finally went through and the update worked.

Any ideas?
 

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