problem with calls

[reader]

hello

I have UK Lycamobile and Samsung Galaxy Note 2

some day, I dialed by mistake some numbers, asterisks and hashes, which probably sent a code to the network and from then each time I call someone, my number appears as "private" in his screen

can you tell me please how to reverse this?

thanks!

 

[Crashdamage]

Contact your service provider.

 

[reader]

I did but they are clueless

 

[Crashdamage]

No clue is no excuse. Call them back and insist they connect you with someone with functional brain cells.

 

[reader]

I did and they told me that it's in my device settings, is this true? where exactly?

 

[reader]

any help please???

 

[argedion]

Have you tried doing a factory reset? I'm not sure if this will work as you gave it a hardware program code from the sounds of it so I would stay on the provider and insist they help after all thats part of what you are paying for.