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Help Problem with making/receving calls

J

jsward12

Android Enthusiast
It just started today, I've had the photon since Friday. Twice today when I went to place a call it would show as connected but there was no ringing or answer, rebooted the phone all was well. Then a few hours later, when I received a call same issue, then I tried to place a call to see if the issue was back and it was so another reboot and all was well... for now.

Anybody else having a similar issue?
 
I'm glad I'm not the only one experiencing this problem. Several times I have tried to receive or make phone calls only to hear nothing. It has been very frustrating. I too reboot the phone and it seems to work fine for awhile. I hope this issue is addressed soon.
 
tundrawarpig said:
I'm glad I'm not the only one experiencing this problem. Several times I have tried to receive or make phone calls only to hear nothing. It has been very frustrating. I too reboot the phone and it seems to work fine for awhile. I hope this issue is addressed soon.
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Sounds like a bug! I tried searching the Motorola forums but there is not a Photon page yet. Who do we escalate this to?
 
I've had that happen twice so far. I initially thought it was a bug in car dock mode but It happened today while off the dock.
 
Had this happen several times to me. Level 2 Tech requested I remove battery for 30 secs then reinstall. No problems since but I have a trouble ticket and was told if it occurred again to take phone in and get a replacement. To me it seams like a software issue... So I am gonna wait it out.
 
YES! im not alone on this!!!!!!!!!!!!! that makes me feel better.

I am having the exact same issue.

when i restart the phone it goes away which makes me think this is a software issue??? (i hope?)

This has occurred for me 5 times and It is without a doubt the worst thing i have encountered on this phone.
 
Got my Photon today and had the same issue when my gf tried calling me. I did a quick restart and all was good. No problems since, but I'll monitor this.
 
Had the same issue with my 3vo. I did a factory reset and it fixed those issues.

When I picked up the Photon, i did a factory reset right off the bat. None of those issues thus far.
 
SporkLover said:
Had the same issue with my 3vo. I did a factory reset and it fixed those issues.

When I picked up the Photon, i did a factory reset right off the bat. None of those issues thus far.
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I opened a ticket with Motorola to see what can be done. I'll keep this forum posted on their results. I too did a battery pull after it happened for a second time yesterday. So far so good.....
 
I had the same issue.

On one of the other forums they figured out it had something to do with their old phones still being powered up. Powering off the old phone seems to have fixed the issues. So far so good for me.
 
Same here, did a reboot and it seems fine now. I'm not going to be finding out if its an ongoing issue though because the phone is going back for a replacement. This and slow 3G speeds aren't tolerable.
 
dutchman71 said:
I had the same issue.

On one of the other forums they figured out it had something to do with their old phones still being powered up. Powering off the old phone seems to have fixed the issues. So far so good for me.
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My old phone has been off since I got the new phone. I don't think this is part of the issue.
 
Same problem here... I'll try a battery pull and see if that does the trick. I'll report back later and let everyone know.

Update: Looks like the battery pull did the trick.
 
YIKES!!!!!! I'm having this problem now! I can't hear anything when I make or receive a call.
I turned it off, took out the battery, put it back in & powered it on. So far the problem is fixed. I hope it stays that way. :(
 
halfdriven said:
No need to escalate it, its a known issue and there will me a MR released this week to correct the issue. It will be a BOTA release you everyone will receive it. I will be happy to keep you updated on this if you would like.
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What are the details of the MR? Are there any other fixes? How did you obtain this info?
 
This has happened to me twice already!!!If they dont come out with a fix before my 30days are up then the phone goes back.
 
I had the same problem. I got a call while I was at lunch, and there was just no audio. So I tried calling my other phone, and there was no audio both ways. A reboot cleared it up, but I'm going to keep an eye on it, just in case.
 
TomXP411 said:
I had the same problem. I got a call while I was at lunch, and there was just no audio. So I tried calling my other phone, and there was no audio both ways. A reboot cleared it up, but I'm going to keep an eye on it, just in case.
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Just happened again, battery pull did nothing. I am hoping the MR update is true. Motorola support is useless.
 
halfdriven said:
No need to escalate it, its a known issue and there will me a MR released this week to correct the issue. It will be a BOTA release you everyone will receive it. I will be happy to keep you updated on this if you would like.
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Why is your profile indicating you are on "No posting probation" Makes me wonder how accurate your update was.....:mad:
 
Take this how you will, but...I was told by a friend who works at the call center here that it is a known issue. Didn't hear of a MR though. Let's hope so!
 
I have the problem too. Happened twice so far over the past 2 days, with reboots to fix. Does anyone know if this is just related to the dialer? I still get other sounds and I have been told my calls actually go through, just no audio in either direction. Perhaps a third party dialer would fix this without the OTA (who else is waiting on root ;))...

I may try one (probably dialer one) later tonight, (waiting on my 32GB SD card -- should be here today). If anyone else tries a 3rd party dialer can you post if the problem goes away -- these intermittent problems are hard to diagnose.
 
insol said:
I have the problem too. Happened twice so far over the past 2 days, with reboots to fix. Does anyone know if this is just related to the dialer? I still get other sounds and I have been told my calls actually go through, just no audio in either direction. Perhaps a third party dialer would fix this without the OTA (who else is waiting on root ;))...

I may try one (probably dialer one) later tonight, (waiting on my 32GB SD card -- should be here today). If anyone else tries a 3rd party dialer can you post if the problem goes away -- these intermittent problems are hard to diagnose.
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I tried TouchPal Dialer and it didn't seem to work. It dialed with touchpal and also dialed with the stock dialer and neither seemed to work. Is there a way to disable the stock dialer?
 
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