Help Problems with my phone

[sergeantlucky]

Hello,

Phone : Samsung Galaxy S2 with Android version 2.3.3
Computer : Mac OS X 10.7.3
if you need more information ask me, I really want to solve this problem.

So my problem is that I can't connect my phone to Kies ... it only shows the "connecting" sign and stays there for a long time without getting connected. I updated Kies earlier this week and my phone got connected, but now it wont. I tried using a different usb cable and it still didn't work. I event reinstalled Kies and its drivers and it still didnt work.

Maybe it could be related to the fact that I had spams ads from the "Bartender" app that i unfortunately clicked on. It brought me up to a searchmobileonline website that I closed very fast. It also made an icon on my home screen that looks like a magnifying glass on a blue background. I putted that icon in the trash. I noticed later on that the homescreen of my internet was changed to that website. I reseted to default my internet and cleared my cache, my cookies, my history and my data form. Nothing showed up after until this morning after I installed "Brightest Flashlight Free" and accepted the form at the beginning that I unfortunately didnt read ! After that I went on my internet and the same problem was there ... i reseted it to default and cleared everything. Nothing showed up since.

I also tried to do it on my Bootcamp with Kies for Windows and it still didn't work ... But Kies Air works.

Please help me ! It would be so much apreciated

 

[saleando]

hey man see this link it might help you

http://androidforums.com/samsung-ga...pc-suite-installion-connection-solutions.html

 

[Kie]

Try connecting it on a windows machine (seriously, I've seen countless problems with Kies on macs).

 

[Forbidden 403]

Yep kies on Mac OS has many threads floating everywhere.
Also please exercise more caution while installing apps. Read previous user reviews and check if some strange permission is required or not. With the popularity of Android soaring malware infections have become common place

 

[sergeantlucky]

Thanks for the help !

But i still have the same problem ... i uninstalled everything on my mac and still nothing.
I tried on Windows and it didn't work. Kies sended me a message showing : "Cannot start service on the device. Please disconnect then reconnect the device". I did that and then the same message. I reinstalled the pilots on Windows before doing that. I even did the troobleshooting thing that installed pilot and everything ...

Any ideas ?
Thanks again !

 

[Forbidden 403]

Check if usb debugging mode is enabled or disabled on the phone.