Help pronlems with usb conection GT-S5660

[hilfer]

Hi all:

I have a GT-I8150 (galaxy w) and my wife a GT-S5660.

I can connect my phone to PC with no problems to add videos musics etc...etc...

However when trying to make the same with my wife's phone I can't.
Phone is detected and batery is charging but impossible to add media.

When I open "my computer" i can see it is there but as "removable storage device"
whenever I click "open" I get a message: "insert disc on device " ???

This is driving me crazy !!

Can someone please help me ??

 

[dannymur]

What drivers you using??

Same for both phones??

Have you installed Kies?? [even just for drivers]...

Are both phones recognized??

 

[hilfer]

What drivers you using??

Same for both phones??

Have you installed Kies?? [even just for drivers]...

Are both phones recognized??

Drivers ??? what do you mean ???

Not installed kies.Do you think it can help ??

I don't know if recognized is the correct word: both phones start the battery charging, the only diference is that on "my computor" I see the phone icon of my galaxy W and for the one of my wife I get a "removable disk" and on my phone I can place any data I want and in my wife's phone I can not because when I try to "open" it , the message is : "insert disk on removable device".
Same message as when I try to open my CD drive when it is empty.

hope this explanation can help.

 

[dannymur]

Drivers ??? what do you mean ???

Not installed kies.Do you think it can help ??

I don't know if recognized is the correct word: both phones start the battery charging, the only diference is that on "my computor" I see the phone icon of my galaxy W and for the one of my wife I get a "removable disk" and on my phone I can place any data I want and in my wife's phone I can not because when I try to "open" it , the message is : "insert disk on removable device".
Same message as when I try to open my CD drive when it is empty.

hope this explanation can help.

Well you see, as far as Windoze is concerned, you connect a device via USB....it could be any device...

Wibdoze needs "driver" files installed so it knows how to handle any connected device!!

These are usually specific to the device/phone/flash drive/USB Drive.
Kies is a Samsung proprietary SW, a little like iTunes, which installs these drivers, as well as a lot of useless other stuff!!!

W7 may have drivers for some devices, but not all.

Here is one site from which you can d/l latest Kies.... which should have required drivers for your device(s)....

http://www.softpedia.com/get/Internet/Telephony-SMS-GSM/Kies.shtml

 

[hilfer]

Hi dannymur:

Just before your last reply I have installed Kies and it solved the problem.

Tks for your time.