Thanks for all the help. I activated the phone this morning but it seems like the reception inside my house is horrible. While before with my Thunderbolt it was a solid 2 bars-3 bars all the time, the incredible 2 is fluctuating between zero and 1 bar usually, occassionally jumping to 2 bars. (it never drops to an "x" though) so even with 0 bars I think it can still call (haven't tried it yet). Anyone else had this problem when you first got the phone? it is ranging from -86 to -96 dBm from what I have monitored so far. I am downloading GB so maybe that will help? Any thoughts?