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Received update
- Thread starter atlantaacman
- Start date
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- htc evo v 4g
Leslie Ann
Android Expert
Pretty much everyone uses rolling updates.
Otherwise it would take 3 weeks to download the entire thing due to traffic.
True - but at the same time this is just 1 phone on 1 network. I gut guess is between 300k-600k evo v 4g being sold/used in the VM network in usa.
I don't understand why it's taking so long to get to the rest of us.
I blame HTC. In fact my Incredible had some ridiculous issues as well. This company blows, to put it bluntly.
My paranoia has me thinking that because I was running a custom ROM when the update was first released, my phone has been 'passed over' and put on some 'blacklist' of non-conformity from a previous EID check or similar. 
I'm reverted back to stock now but I cant see why I would have to wait so long (almost a week on stock). I only really miss the hotspot functionality of a custom ROM. My signal and battery life is excellent on stock.
I'm reverted back to stock now but I cant see why I would have to wait so long (almost a week on stock). I only really miss the hotspot functionality of a custom ROM. My signal and battery life is excellent on stock.
Any SMS issues on stock without the update?My paranoia has me thinking that because I was running a custom ROM when the update was first released, my phone has been 'passed over' and put on some 'blacklist' of non-conformity from a previous EID check or similar.
I'm reverted back to stock now but I cant see why I would have to wait so long (almost a week on stock). I only really miss the hotspot functionality of a custom ROM. My signal and battery life is excellent on stock.
Leslie Ann
Android Expert
You can hate HTC all you want, but don't think you will be doing better just going to another manufacturer, they all are bad with this stuff. Far too many of you have this ideal that the grass is always greener and it simply isn't.
Apple completely blew the latest IOS6 update for Iphone 4s and Ipad 3, to the extent that many had to be outright replaced after it damaged the wifi system so badly that even reverting to IO5 wouldn't fix it. Look at the Iphone 4 (antenna) and Iphone 5 (anodizing and maps) complaints. Not to mention not being anywhere near ground breaking, or the lack of USB port (which was supposed to have been agreed to to comply with E.U. agreements).
LG, go take a look at the Elite and what those users went through trying to get a working recovery for that phone. It was incredibly locked down and caused a lot of bricks. I refuse to even consider another until I can verify they didn't pull the same stunt again. It also has issues with actually connecting to 3g. It will say 3g, but it's only on 1x a lot of the time. Plus, many are over heating since they overclocked it from the factory.
Samsung... Have a look at complaints about the SGS3 plastic cracking.
Motorola... Triumph. Need I say more? And yes, I know Motorola simply stamped their name on it, but when they put their name on it, it became their product.
Every company has issues, some because they would prefer phones to be disposable, some of it is due to the competitiveness has forced them to forgo strict testing and rush products out the door. Which is exactly what happened to the Evo V, if you want to blame someone for that, you should blame Sprint, who rushed it, and again, Sprint who is delaying your upgrade. HTC should have fixed it sooner, but at the same time the dev community has had a fix for it FOR MONTHS. Why? Because it's such a good phone to work with, with lots of users, devs and support from HTC.
Trust me, the grass isn't always greener on the other side, and there is nothing stopping you from greening up your own side a bit with a little effort.
Lucky! :argh:Never - not a one.
KryptoNyte
Android Enthusiast
Leslie,
I really don't believe that I'm on the "grass is always greener" side of things here, so I don't believe that lecture is entirely fair. I've owned the Optimus V, the Triumph, and now the Evo, not to mention numerous different Android tablets. Let's keep something in perspective here regarding the idea that "all phones and services are going to have issues," and how that relates to the Evo specifically.
My phone needs to do three core things;
1) Make and receive phone calls, reliably
2) Send and receive text messages, reliably
3) Provide access to the Internet/email when I'm on the move
This Evo has been my first experience with an Android smartphone where 2 of these 3 core features would come up missing. I could go for hours without the ability to dial out or force a text message through (this includes 911). This lasted for 6 months, until I finally received the update.
Now, I have a close friend that I referred to Virgin and Evo, and she is in that terrible period where the phone doesn't work properly without the update, and as has already been mentioned, the update is there for a working device, but there is nothing she can do. If it takes 45 days to roll out the typical update, maybe when a significant portion of the device is acting up, they could consider alternate methods; an update that could be downloaded from the Internet and applied in some fashion (perhaps via the HTC sync software for example), or possibly have some backup servers available to provide help for devices really struggling with the core features - and if they're worried about the cell network data usage, let customers know the phone should be on WiFi for advanced access to the update. A faster roll-out simply would not take that much effort.
Rooting and firmware ... look, I've read through the *thousands* of posts in the rooting forum, and let's face it, rooting isn't easy for everyone. There are a fair number of folks who really struggled with it, and even today, their device exhibits some strange behavior that folks eventually shrug their shoulders over, and it never gets completely resolved. Additionally, I would like the device to be get all of its expected updates directly from the manufacturer, with virtually no effort on my part.
Leslie, I understand what you're saying, and that you're saying it from the perspective of a person that enjoys fiddling (and even more so in your case) with the device, but it's worth taking a step back and seeing this issue from the perspective of folks who purchased this device expecting to have a phone that operated fine for their friend on Sprint's network, but now all of a sudden has turned into a communication problem when purchase through Virgin. Because Virgin always gets everything 6 months or more after Sprint has already worked out all the niggles, it makes sense that one would expect a fairly smooth ride in this case.
All that said, I understand that stuff won't always work as it should, and these communication companies don't really respond to problems with their devices and network as they probably should, so please forgive us if we're in here venting a bit once a while.
Leslie Ann
Android Expert
Many of you are claiming HTC itself is bad because one phone had an issue, an issue caused by the carrier putting a rush on releasing the phone. I never said the phone didn't have a problem, I readily admit it does/did and while i am unhappy with how Virgin and HTC dealt with it, people have made it more into a witch hunt than they should, and you certainly shouldn't make it out that HTC is the worst manufacturer, which is what many are claiming, and is simply not true.
45 days for an update isn't unheard of, a LOT of companies NEVER fix issues. How is that GPS on your Triumph, did they fix it yet? Didn't think so. For me, that is a major, major flaw as I need GPS. Take a look around at some other forums and you will find a lot of bad phones out there.
Your Triumph wasn't perfect. Your OV was actually the exception and not the rule, and again, the LG Elite has all sorts of issues, so you can't even claim LG is better. The Elite has been out how long and it still almost never uses 3g.
You have dealt with 3 phones, one was an exception to the rule (the OV), the other had a major flaw that was NEVER fixed. I currently make roms for half a dozen phones and keep tabs on another half dozen, trust me, while this phone has a major flaw, it's easily fixed compared to others which will never be fixed. Which is why I said the grass isn't greener and you shouldn't trash HTC for one phone and how they handled it.
ALL carriers and manufacturers need to step up their game.
As for rooting and such being hard... It's not, people just perceive it to be.
And if you are referring to the number of posts with problems, what you are not seeing is the number of people who didn't have a problem. The best example I can give you of this is my rom. I had 3 people report the same issue and people started running around acting as if the sky was falling, going to various forums saying the rom was bad. yes, 3 people had a problem, however 3000 installs of the rom had already been performed without complaint. So 3 out of 3000 had an issue and because they spoke up, people panicked. there was nothing wrong with the rom, it was three people who did a bad install and got the same result.
There are plenty of guides that will absolutely hold your hand through the entire process, you just have to be willing.
6 months from release date to fix your phone so you can make and receive calls is ridiculous. And to have to wait up to another 45 days to receive the update is even more ridiculous.
People that don't even get paid for it find fixes for these issues months before. What's that say to the people that do get paid for this shiz? Should I be a returning loyal customer?
I bet as I'm typing this reply there was enough bandwidth for at least 5 minutes to receive that update yet the phone says it's "up to date"
People that don't even get paid for it find fixes for these issues months before. What's that say to the people that do get paid for this shiz? Should I be a returning loyal customer?
I bet as I'm typing this reply there was enough bandwidth for at least 5 minutes to receive that update yet the phone says it's "up to date"
KryptoNyte
Android Enthusiast
There are MANY reasons why folks don't root their phones, I simply don't have time to fiddle with it, and I just plain don't want to change it. You continually push your own views, and completely ignore any other point of view. If you or any other person wants to do it, be my guest, I'm not going to tell you what you ought to be doing. Just because you do it, doesn't mean that everyone else must also do it (especially here in the general area of the forum where us non-rooted users reside).
Let's be honest for just one moment, comparing this phone's problems to other devices (even the Triumph with it's terrible GPS) is an apples to oranges comparison. The Evo V prior to the update, could not be used by many people as a reliable communication device to make calls or send messages, and we weren't able to really get a feel for how bad it was until it was past the time to return it for a refund. How many other phones out there were incapable of reliably making phone calls and sending/receiving text messages right out of the box?
Is it really that much of a stretch to understand that people believe their phone should reliably make phone calls and send text messages right out of the box? If some other subfeature isn't working correctly, at least the device is still usable while they wait for the fix, obviously this device requires severe concessions while waiting for the fix.
I haven't had the luxury of owning two iPhones, two Samsungs, two Nokias, etc. I have, however, owned both the Incredible and now the Evo, and HTC has proven to me that they do not know how to respond in a timely fashion to major issues that debilitate their products. If you want to live in a world where that's acceptable just because "they all do it," that is certainly your prerogative, but I continue to find it unacceptable when it happens time and time again.
Leslie Ann
Android Expert
They get paid, but they are not being paid to work on that issue at the moment. Fixing an already sold phone doesn't equal sales so they get less priority than making a new phone.
Devs on the other hand, use the phone and have a reason to try and get things done, pay or no pay. Besides, for many, this is their hobby.
Root or no root is everyone's prerogative. I'm not forcing anything, I'm saying you have options if you want to take responsibility and do it. Simple as that.
People having a problem make more noise than those who don't. For every complaint on here, there are lots who were not having major issues. If they were, Virgin and HTC would have put a much higher priority on it. If you never called, you can't really complain too much about a lack of response either, since every one who didn't call is exactly why it wasn't treated as a bigger issue.
And yes, you should expect it to work.
My point with the Triumph is to show that companies don't really give a darn in general, so singling out HTC, is a bit wrong in that regard. They ALL do it. Besides that, the Evo V is a software issue that CAN be fixed, you can't say that about the Triumphs issues, which are hardware and could only be fixed by replacing it the actual phone.
I'll take software issues over hardware, especially ones I can fix. This is one of the main reasons many people root. So they have more control over fixing this sort of junk. If companies could make a phone that truly worked properly, I wouldn't have to root. Until then, I'll keep doing what I do.
Again, not everyone had the issue and many never informed them that there was an issue.
I don't find what was done acceptable, however it seems par for the course with most manufacturers. My point was that singling out HTC is wrong, if you want to complain about response times, complain about all of them.
KryptoNyte
Android Enthusiast
Understood, and that's a good point that I hadn't considered.
I have never had problems with other manufacturers, since I've never owned their phones. I'll take your word for it that they may also have slow response times, but I can only address what I've experienced personally. Therefore, your suggestion that I complain about manufacturers I have not personally dealt with is rather ludicrous. In addition, I believe I have every right to single out HTC regardless of what you think is proper. This issue has remained unresolved for me for months now. and likely will until at least the end of this month. I don't know why you insist on trying to make me look bad for a valid complaint based on real experience.
Leslie Ann
Android Expert
I'm not trying to make you look bad.
I'm just trying to direct your rant in the direction it should be directed. The whole industry is shameful, not just HTC, who is maintaining the status quo.
Same here, 'Sprint' branded - third week of waiting.
Mine was Virgin branded and was one of the first to get the update. My gf's was Sprint branded and took about a week later to get the update. Now she has a Virgin branded, but no update yet
Fair enough on both counts.
So I have some new information. Talked to an escalations guy at HTC and he was able to explain how this process works.
1. HTC puts out the bunk phone (we know this part)
2. HTC writes a software fix
3. HTC sends to Virgin
4. Virgin adds whatever dips and doodles they want to add to the next software update sent by HTC.
5. Virgin uploads to Google servers.
6. GOOGLE is responsible for the staggered rollout.
So we have 3 companies (two behemoths and one HTC) involved in one update rollout process. The one furthest away from the end user in terms of customer contact is the last spoke in the wheel. I haven't contacted Google, nor am I sure it's even worth it at this point.
My options now seem to be a) HTC keeps telling me to do a factory reset. I have no idea why this would change anything, especially if a Virgin employee were to tell me again that they also see no software update waiting on the server for me b) root the phone and apply the fix myself c) wait until the 45 days are up (Dec. 29th) and do one of the above if no update is available by then.
While b) is the quickest and easiest option, it also kind of chaps me that I'd have to do that just because of this ridiculous update process these 3 companies have concocted. I'm not in the least tech-phobic but I was hoping to not have to be the IT guy for my own phone. Decisions, decisions...
OverByter
Resident Slide Rule Guru
While I agree with the view that you shouldn't "have" to do tech support on your own phone the simple reality is that the ota contains the same fix that has been available for months on this forum. The only decision you have to make is that the error message bothers you enough to fix it or it doesn't so you'll continue to wait for the official ota. Only you can answer that because it's different for everyone as to what their threshold is.