Refurbished captivates

[carmendiva]

Carmen u must be rich since u own and plan to get a new windows phone.

lol....the luxury of having up to 5 lines to use on my acct
at any given time

and then i call at & t
and tell them that i lost my phone and im using a feature phone so no need for data....

works perfectly

 

[AllergyDoc]

I bought my Captivate from AT&T's customer relations department. The guy told me that department NEVER deals with refurbished phones, yet when I typed the IE__ number into the web site it said it was a refurbished phone. I called and complained and got a $75 credit. They swore it wasn't refurbished, that their computers were in error.

 

[Tenacious--M]

I bought my Captivate from AT&T's customer relations department. The guy told me that department NEVER deals with refurbished phones, yet when I typed the IE__ number into the web site it said it was a refurbished phone. I called and complained and got a $75 credit. They swore it wasn't refurbished, that their computers were in error.

Do you have a phone number for them?

 

[ribbonking]

Call the regular customer service number and chose the option to cancel your service. That will get you to the right group of people. Worked for me.

 

[AllergyDoc]

Yup. That's what you do.

When I called regular cust. service and asked about the refurbished thing, she had some "tech" person sitting next to her run the IE # on her computer, stating she didn't have "access to that database." Sounded like B.S. When I asked to speak to customer relations, I got the $75 credit to go away. Customer relations gave me a $80 credit (on the call when we ordered our new phones) just to commit to keeping the 2 lines our kids have for another 11 months. We would have done this anyway as everyone was getting a phone upgrade. Nice though.

I think a lot of price changes are coming for AT&T; gotta keep up with the other big gorillas in the cage.

 

[mikeaustin]

Got free refurb from AT&T "company" (i.e. site provided to big corp for their employees) site.

Had it 3 weeks now, came in looking completely new, performing like a champ.

Love it.

 

[xeni0o]

I bought my Captivate from AT&T's customer relations department. The guy told me that department NEVER deals with refurbished phones, yet when I typed the IE__ number into the web site it said it was a refurbished phone. I called and complained and got a $75 credit. They swore it wasn't refurbished, that their computers were in error.

Do you have the website to lookup if the phone is refurbished because I bought the captivate from them and they told me the exact same thing.

 

[eskimojoe]

I find nothing wrong with refurbished phones. Particularly from Samsung, refurbs are always a great deal.

 

[xeni0o]

I find nothing wrong with refurbished phones. Particularly from Samsung, refurbs are always a great deal.

Agree but ATT charged $200 and they told me it is brand new so I want to make sure that they didn't send me a refurbished unit. My wife's backflip is a refurb and it works just fine even after falling into a bucket of water by accident.

 

[reom_76]

Agree but ATT charged $200 and they told me it is brand new so I want to make sure that they didn't send me a refurbished unit. My wife's backflip is a refurb and it works just fine even after falling into a bucket of water by accident.

I just got my refurb a few days ago. If your phone came in an actual Captivate box, it's probably brand new. Refurbs tend to come in a generic ATT box that says "Certified Refurbished Equipment".

 

[vwli]

I only paid $18 upgrade fee + misc fee for my refurnished Captivate. It has been working fine for the past month. Sometimes I wonder why people would pay $200 for a brand new one. My refurbished looks brand new. I guess other than warranty duration, refurbish is a damn good deal.