• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Replacement DHD Question

D

david240968

Lurker
i have had my dhd for about 3 weeks now and the sim cover has never fitted properly and now its getting very loose. i phoned vodafone earlier and they agreed to replace straight away and are sending a new one via courier on tuesday. my current dhd is unlocked and unbranded and i told vodafone i will not accept a locked or branded phone. my question really is am i being unfair on vodafone by demanding unlocked and unbranded and what are my chances of this actually happening. also if vodafone cannot supply a phone as requested what are my rights to refuse and request an altenative handset.
sorry for the long post and thanks in advance for your help. :)
 
Were you promised an unlocked / unbranded handset before you ordered from Vodafone. If so, do you have any proof of this...

If the answer to either is no, you probably don't have a leg to stand on.
 
no to both but an unlocked handset is what i have at the moment and dont want to loose it due to shoddy build quality thats not my fault.
 
Totally understand your concerns, I'd be exactly the same but they didn't promise you an unlocked/unbranded handset. You can't demand one. What you had first time round is immaterial.
 
If it's branded perhaps swap the sim cover and send them the branded one back..... Then deny all knowledge of anything improper - ahem!
 
You must log in or register to reply here.
Back
Top Bottom