Replacement Phones

[crupp]

I went in today to have them look at a blemish under the screen. the lady told me I could get "like new". I told her that i prefered a new one so she noted my account and when there shipment arrives I'll get a new one, regardless if it is past the 30 days.

 

[TBolt]

Where are you getting this from?

There are videos and pics of the EVO all over the net. I was thinking about the video within the Engadget review at the time.

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I learned of a way to confirm whether the phones are refurbs.

I think this is worth sharing. I originally read this in a post by drjrdemelo.

Anyone who may be concerned that their "new" replacement is actually a refurb can do this. To check within the OS to see if there are any records of refurbishment:

Call ##778 > View Mode > Display

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I presume that seeing the following means your phone is in fact new, not refurbished:

Refurbishment Status
<Not Available>

Refurbishment Date
<Not Available>

This put my mind at ease when I received my replacement Inc.

I hope this info helps someone else.

 

[Ralphmonster]

I am waiting on a supposed new replacement. They ordered it last Thurs/friday from online customer service and said it would be here in 5-7 business days. Also told me to do so they put a temporary charge on my account of $184. Tomorrow will be 5 business days and still not tracking number so on monday/tuesday if I have nothing yet I am going to call them and see what's up. They said the replacement is brand new and I have to return all original accessories with my original phone and make sure that I hadn't removed the UPC from the old box or had reattached it.

If it is a new replacement, it will be longer than 5-7 days, as it will go into queue like any other order for a new phone. Based on the date they ordered it for you, they should have given you a date it will "ship by". Those dates are clearly posted on the InfoManager intranet for all VZW employees to view.

 

[Ralphmonster]

Yup, anything after the 9th is not going to be shipped any sooner then May 26th!!! boooooooo....

Incorrect. The dates they post are the latest date the phone will ship by. There is no date they are waiting for to ship it to you. If phones come in sooner, they will ship it sooner.

 

[tranceFusion]

There are videos and pics of the EVO all over the net. I was thinking about the video within the Engadget review at the time.

What I meant was, why are you saying the problem is definitely with the optical joystick?

 

[TBolt]

What I meant was, why are you saying the problem is definitely with the optical joystick?

Oh sorry. Simply because the optical joystick has the built-in capability to swipe screens. Some of us can swipe screens just by crossing the joystick with a flashlight. One can't swipe screens by dragging a finger, or light, across any of the other sensors on the phone.

I get dizzy with all of the threads on so many forums; so, I'm not going to collect citations from every thread I've read. You can search for them (here, Android Central, HTC's forums, etc., etc.) and come to your own conclusions.

What I do know, though, is that my new replacement arrived yesterday. The joystick works properly, and I have not seen the screens change themselves in ANY of the given situations that drove my original Inc nuts.

There is a bad batch of phones. Anyone that is bothered by this problem -- you deserve a good phone.

 

[Crashumbc]

Keep in mind folks claiming they "can't have refurbs yet" that you had people unboxing them and returning them the very first day they came out.

 

[jfunk]

Keep in mind folks claiming they "can't have refurbs yet" that you had people unboxing them and returning them the very first day they came out.

There are refurbs even before launch. Units that come off the assembly line defective or with physical blemishes will be refurbished.