Help Resetting the Network?

[Misfitlove]

Since I updated my Rise I've been getting duplicates of every text message without fail. I even tried factory resetting twice, soft resetting, blocking SMS from the stock app, everything. Virgin Mobile told me to dial ##VIRGIN# and change the MDN and MSID to 000 000 0000 but when I try to do so I keep getting an error saying the MDN/MSID needs to be 10 digits. I entered exactly 10 zeros and I've tried multiple times to no avail. Can someone help me fix either of these issues?

 

[teezy23]

Since I updated my Rise I've been getting duplicates of every text message without fail. I even tried factory resetting twice, soft resetting, blocking SMS from the stock app, everything. Virgin Mobile told me to dial ##VIRGIN# and change the MDN and MSID to 000 000 0000 but when I try to do so I keep getting an error saying the MDN/MSID needs to be 10 digits. I entered exactly 10 zeros and I've tried multiple times to no avail. Can someone help me fix either of these issues?

it's supposed to be ten 1's on mdn and msid click done then phone will reboot then type ##virgin# again type your original mdn and msid this will reprogram your phone but I dont know if this will help your text issue it's worth a try

 

[Misfitlove]

Thanks, I was able to reset the network, but am still getting double texts. I don't know what to try anymore.

 

[teezy23]

Thanks, I was able to reset the network, but am still getting double texts. I don't know what to try anymore.

sorry bout your problem .maybe somebody with a little more. experience can help you

 

[MyFormIsCrack]

I don't know what to try anymore.

Given your phone is still under warranty call vm and request for a replacement but dont update it this time around if thats what you did with current.OTA is another story though good luck