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Response from HTC about Light leakage....

Do you have light leakage?

  • Yes

    Votes: 296 63.8%

  • No

    Votes: 135 29.1%

  • Dont know yet.

    Votes: 33 7.1%
  • Total voters
    464
HTC's response finally came. Basically they know about it, are working on it and told me they cannot guarantee a replacement would not have the same issues. Relevant part of the email below.

I stopped by my local Sprint store. The dude working there had never heard of the issue. He then pulled out his EVO and the bottom glass was not recessed and sitting flush with the frame. I don't think most people are noticing even if their screen is a bit off. Oh well, still a kick ass phone!

HTC response:

Hello Andrew, Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your EVO 4G. HTC has received some reports regarding this issue, and are currently analyzing the potential causes. This issue should not affect the operation of the device. Most customers are not reporting any issue related to this problem. Additional information will be provided after we finish our investigation of the issue. As for a replacement device, you will need to contact your service provider to inquire about receiving a replacement device. HTC cannot guarantee that the replacement device that you receive will not have the same issues you are currently experiencing. I apologize for any inconvenience this situation may have caused you.
 
This photo shows what it will lead to. I'm assuming the phone wasn't tampered with, but the extent of the damage makes me think otherwise..

CIMG1861400x410.jpg
 
Usually I've been pretty laid back about the issues. 30 fps cap, I'll live with it. Little rattling when I tap the back - annoying but just don't tap it. Bad Battery, make some adjustments (sacrifices).

But today when I noticed the slight light leakage. A little on the bottom, and some on the left side *about an inch up the side. This annoys me.

I didn't have the light leakage for the past week, this just occurred. And I worry that it will only get worse. I bought two cases, both with the minimalist feel, but the light leakage isnt hidden by my cases.

What to do? I do love the EVO but I am almost ready to ditch this and go to Verizon w/ the Droid X. I just really don't feel like losing my number. And it seems hard to do. Or I could get a replacement from Best Buy, but it'll probably have different issues.
 
Anyone getting light leakage from the side? It seems to be creeping up my entire left side of my phone. In addition to the little light leakage under the home buttons.

I thought I was in the clear with a 003 version.

I'm trying to play Bump n Jump (Nesroid) but all I see is that light leakage from the side. sigh.
 
Why not use some superglue under the screen? Fix the issue yourself folks. Not that hard to do.


Sent from my iPhone using Tapatalk
 
Yeah, I've some light leakage, too. I don't know if I should get a replacement, though. I really, really, really don't want to get an inferior screen or, God help me, a phone with even more problems.

Thankfully, though, I've got Total Equipment Protection, so whenever they start releasing Evos that work 100%, I can just stroll in and demand a new one. :)
 
nizmoz said:
Why not use some superglue under the screen? Fix the issue yourself folks. Not that hard to do.

Sent from my iPhone using Tapatalk
Click to expand...

Sounds like something Jobs himself would suggest.

"Don't hold it like that."
"Just use some superglue."
 
I exchanged my 003 build phone that had minor light leakage, and guess what? My new replacement has worse light leakage.

I'm never buying an HTC phone ever again after this one. It's a disgrace.
 
manny84 said:
I exchanged my 003 build phone that had minor light leakage, and guess what? My new replacement has worse light leakage.

I'm never buying an HTC phone ever again after this one. It's a disgrace.
Click to expand...
If you are so unhappy, why not start your crusade of no more HTC devices now since we are all in the 30 day return window........

I bet you will by another HTC device in your lifetime as proven by keeping your EVO.
 
manny84 said:
I exchanged my 003 build phone that had minor light leakage, and guess what? My new replacement has worse light leakage.

I'm never buying an HTC phone ever again after this one. It's a disgrace.
Click to expand...

That's my fear. I am going to wait a little longer and hopefully the build quality is a bit better in two weeks.

I won't go so far as saying I'll never buy an HTC product again. I really do love the EVO. I can live with many of the "claimed" issues. But I can not deal with the light leakage. They should have the capacity to resolve this issue.
 
PuRock said:
That's my fear. I am going to wait a little longer and hopefully the build quality is a bit better in two weeks.

I won't go so far as saying I'll never buy an HTC product again. I really do love the EVO. I can live with many of the "claimed" issues. But I can not deal with the light leakage. They should have the capacity to resolve this issue.
Click to expand...

And they will. I e-mailed HTC and was e-mailed back twice and called. They said they're looking into a solution with the engineering team and will get back to me when one is found. They are going to make this right for people.

At this point, just don't return any more devices for this issue. We know that all EVOs out there have a chance to have this problem - to varying degrees - so returning it is useless. Just contact HTC.
 
kellte2 said:
And they will. I e-mailed HTC and was e-mailed back twice and called. They said they're looking into a solution with the engineering team and will get back to me when one is found. They are going to make this right for people.

At this point, just don't return any more devices for this issue. We know that all EVOs out there have a chance to have this problem - to varying degrees - so returning it is useless. Just contact HTC.
Click to expand...

That's my gameplan as well.

I think a lot of people are returning phones that don't even have light leakage. I'm noticing that a lot of people are claiming that they have light leakage. But it is the menu buttons shinning onto the screen if you are looking flat from the top of the EVO. This is not light leakage! This is actual normal, annoying but normal.
 
I tried to find this answer but to no avail.

But is there a way to turn off the home button lights? Or a hack to do so? This would solve my problem with the light leakage and even help battery life.
 
nizmoz said:
Why not use some superglue under the screen? Fix the issue yourself folks. Not that hard to do.


Sent from my iPhone using Tapatalk
Click to expand...

I am actually really thinking about doing this. I have a 002 with no other issues. I don't want a 003 an Epson screen because of the FPS issue and supposedly lower image quality. Ugh.
 
I am on my 6th evo with light leakage, screen separation, and home key responsiveness outside its circle. This one's screen is securely in place, but the light leakage is bad. I decided to bit the bullet and keep the one with the secure screen.

But I will contact HTC ;)
 
This thread is obviously a little old but I thought I'd post the response I got from HTC just today.

HTC said:
We do apologize you are having this issue with your device, however currently it is something we are still looking into so we can resolve the issue as quickly as possible. We understand how much of an inconvenience this is for you. We will be in touch with you as soon as a fix is implamented Thank you, Milo
Click to expand...

I am taking this to mean they have NOT "implamented" a fix yet? As I believe they said they HAD in late June? Hmm...
 
paintmoonsred said:
This thread is obviously a little old but I thought I'd post the response I got from HTC just today.



I am taking this to mean they have NOT "implamented" a fix yet? As I believe they said they HAD in late June? Hmm...
Click to expand...

No fix yet, still under "investigation." I'm on the call-list from their escalation department when the "investigation" has concluded. If you ask me, there's not too much to investigate, but more power to 'em.
 
kellte2 said:
No fix yet, still under "investigation." I'm on the call-list from their escalation department when the "investigation" has concluded. If you ask me, there's not too much to investigate, but more power to 'em.
Click to expand...

Hah agreed. Just hope they hurry up and make the fix before the new white evo comes into best buy for me to exchange!
 
kellte2 said:
No fix yet, still under "investigation." I'm on the call-list from their escalation department when the "investigation" has concluded. If you ask me, there's not too much to investigate, but more power to 'em.
Click to expand...

I have a question as I am starting to notice some slight light leakage on my evo. If they do conclude the investigation, and implement a fix, how will they fix it for previous buyers such as us. Will we have to ship our phone to them first, and wait for a few weeks, or will we receive the phone and then ship our old units back to them. I am confused on the process.

Also, how did you get a hold of HTC to notify them of the problem ?
 
And told them that I'm having light leakage on my second evo after exchanging it at bestbuy. I've only had it for a day. Think they'll send me one?
 
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