Hi Nicolas-
I can't comment on releases before they're available but when we first made the announcement, we did say by mid-year.
Also, I think I need to make a distinction here. Our team is looking at and reviewing the list of bugs/fixes (thanks Michael - very helpful!) and as I have information to share, I will. But if you have an issue that has "seriously crippled" you device, I would recommend calling Wireless Technical Support and they should be able to assist and determine if the issue is device-related. Please ensure you're asking for Technical Support as that is different than Customer Care.
Hope that helps,
Mary
Why do I even bother...
I will rephrase my question : my SMARTPHONE is seriously crippled. As a phone it works, I get to make and receive calls. However, if I wanted a phone, I would have kept my motorola flip.
My grievance is that I bought a smartphone, and Rogers keep taking away features that make a smartphone what it is.
Here is why I think you should answer our questions:
- By its policies, Rogers is turning my $600 smartphone into a $100 phone. This qualifies as a customer-related problem to me.
- If my smartphone-turned phone stays that way until mid-year (whenever that is), it is a customer-relation problem to me.
- If Rogers uses methods that aggravate it's customers, and leave them without a working phone, as it has been the case for many people here, this qualifies as a customer-related problem to me.
So, here are a few questions that we would like answers to:
- If this 911 problem was known in september, and cutting Data fixes that, AND Rogers has the security of its customers in priority, why not cut data in september? Why do it just now?
- How exactly does cutting data will resolve a problem caused by the GPS chip when dialing 911?
- What is the list of changes made to the phones, Dream and Magic, in the up/downgrade that was imposed to us by Rogers?
I am sure there are other questions that I can't recall now, but we can start with these.
Nicolas Racine
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